Getting Care

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Patient Advocacy

Directions

Patient Advocates are located off the East Corridor of the 2nd floor of the Medical Mall in the Patient Assistance Center.

About

Madigan's Patient Advocates are the liaison between patients and staff. We promote teamwork to resolve the concerns of patients and their families and ensure the optimal delivery of health care.

Contact

You may call a Patient Advocate at (253) 968-1145, Option 4. We do our best to return messages the same day. When that isn’t possible, you can usually expect to hear back from us within 24 business hours. If you would prefer to contact us via email, send to usarmy.jblm.medcom-mamc.mbx.patient-rep@mail.mil

If you would like to send your concerns, complaints or compliments directly to one of Madigan’s clinics or services, you may do so via the Interactive Customer Evaluation (ICE) at https://ice.disa.mil  Enter search parameters for “Madigan” to get started.

JOES Survey

Don't throw away your chance to make Madigan better.

Patients are our top priority at Madigan and we want to ensure that we provide you with a positive patient experience. Patient feedback has allowed us to update waiting rooms, add more staff members, extend hours in certain parts of the hospital and so much more!

The next time you receive a Joint Outpatient Experience Survey (JOES) in the mail, please respond online or by phone, and participate in making Madigan better.

Walk-in Services

All visits are on a walk-in basis.

Contact Us

Location

Madigan Army Medical Center
2nd Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Hours

Monday-Friday 8 a.m. - 3:30 p.m.
Closed on Federal Holidays and Selected Training Holidays
Contact Information

 Phone

(253) 968-1145, Option #4.
Don't forget to keep your family's information up-to-date in DEERS.