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Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)


Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


News | Jan. 22, 2024

UPDATE: Madigan Main Outpatient Pharmacy

The Madigan Main Outpatient Pharmacy is currently experiencing network outages affecting multiple MTFs that are unfortunately impacting pharmacy services today here at Madigan as well.  
-Virtual activation via text/SMS is temporarily unavailable. The ScriptCenter is also unable to dispense some prescriptions as a result of network issues, which prevented some patients from being able to pick up medications today.

-At this time, virtual prescription activation services are still available in the MHS Genesis Patient Portal. Patients can still pick up medications and contact the pharmacy via the pharmacy Call Center at 253-968-2586.

-We would like to ask our patients with prescription activation needs to request activation of medication through the MHS Genesis Patient Portal and report to the pharmacy once your medications are ready for pick-up to avoid delays during your pharmacy visit. For more information on the MHS GENESIS Patient Portal, please visit

We apologize to any of our patients who have experienced difficulty today as a result of the network outages. We are working diligently to keep your pharmacy experience from being affected as this issue is being resolved. 

Thank you for your patience. #CareWithCompassion

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