Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Getting Care

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Driving Directions

From I-5

From the Madigan Army Medical Center Gate (Interstate 5 exit 122) continue on Jackson Ave. to the second traffic light (on base) and turn right at Beaumont Ave. Madigan Family Medicine is located on the ground floor of the Medical Mall.         

Click Map Below for directions via Google Maps

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Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Appointment Line:
(800) 404-4506
Hours: Monday-Friday: 6:00 a.m. - 6:00 p.m.
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

THE MHS GENESIS PATIENT PORTAL
Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


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Don’t forget to keep your family’s information up to date in DEERS!