Health Services

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Urgent & Emergency Care

Emergency Department
 

Directions

The Emergency Room is located on the west side of Madigan Army Medical Center off of Gardner Loop Road. Look for the red emergency signs directing traffic toward the emergency room entrance. Click here for GPS

About The Madigan Department of Emergency Medicine

Madigan’s Department of Emergency Medicine provides quality, compassionate care to critically ill and injured military beneficiaries. As Madigan’s only 24-7 patient care portal, we are here when you need us.

We specialize in caring for the full range of urgent and life-threatening medical, surgical, obstetric, pediatric, and psychiatric conditions. As a Level II trauma center and partner in the Tacoma Trauma Trust, Madigan also accepts civilian trauma from the nearby I-5 corridor. Our staff consists entirely of board-certified or board-eligible Emergency Physicians, ensuring that the care that you receive will be outstanding and evidence-based.

In addition to our patient care services, the Department of Emergency Medicine serves as a training site for one of the most successful Emergency Medicine residencies in the nation. We also host fellowships in Emergency Ultrasound, Wilderness and Austere Medicine, and the Emergency Medicine fellowship for Physician Assistants.

Madigan Ambulance Service

The Madigan Ambulance Service, is located in the Emergency Room at Madigan. It operates two Advanced Life Support Ambulances 24 hours-per-day, 365 days-a-year. Madigan’s Ambulance Service is a hospital based service that runs approximately 2200 calls per year. The service responds to 911 requests and does inter-facility transfers . We provide quality service, professional emergency medical response, and high quality advanced care to meet the needs of our community. The Ambulance service can be reached by calling 911 for emergencies or the Communication center at
(253) 968-1110.

Military Health System (MHS) Nurse Advice Line

Need professional medical advice after hours? Call the MHS Nurse Advice line for help 24/7. Call (800) TRICARE (874-2273), Option 1. The MHS Nurse Advice Line will connect you with a team of registered nurses anytime for advice about your immediate health care needs—including pediatric advice. For more information visit TRICARE’s MHS Nurse Advise Line page.

What is The Difference: Urgent Care or Emergency?

Urgent care is care you need for a nonemergency illness or injury requiring treatment within 24 hours. Examples of urgent care conditions include a sprain, rising temperature or sore throat. It isn’t an emergency and doesn’t threaten life, limb or eyesight

Attention TRICARE Beneficiaries: It's Covered! Urgent Care Centers In The Tricare Network

If you use TRICARE Prime or any other TRICARE plan, you may visit any TRICARE-authorized network urgent care center for urgent care.*

COVID-19 UPDATE REGARDING UCC COPAYS: Under the Families First Coronavirus response Act, TRICARE is waiving copays for office visits in which the provider tested for COVID-19. Copays will be waived retroactively to March 18 for approved COVID-19 diagnostic testing and office visits related to the testing. If you paid any copays for testing related to COVID-19 and the resulting office visits with a network or non- network provider, you may file a TRICARE Claim Form (DD2642) to receive reimbursement. This only applies to Active Duty Family Members, Retiree’s and Retiree Family Members that do not require a pre-authorization for a UCC visit in the network. This does not apply to Active Duty Service Members who should not be using a UCC without a pre-authorization

Who is eligible?

Madigan's enrolled Active Duty Family Members, Retirees, and Retiree Family Members are authorized to visit a TRICARE-authorized network urgent care center for acute care, no PCM referral required!

*Active Duty Personnel are NOT authorized urgent care clinic visits without a referral.

If follow-up care is required, please call the Appointment Line at (800) 404-4506 (M-F: 6:00 a.m. – 9:00 p.m., Sat-Sun: 7:00 a.m. - 3:30 p.m.) to schedule with your Primary Care Clinic.

A co-pay of $31 will be required for all retirees and retiree family members seen at a network urgent care clinic. Active Duty family members will not have a copay.**

**For a full list of co-pay costs information, visit TRICARE West Cost Information for Urgent Care

For questions related to your urgent care visit, contact the Madigan Referral Management Center at (253) 968-1145, and choose option #5

How to find a TRICARE-Authorized Urgent Care Center near you

Visit TRICARE West and follow the steps below:

  • Step 1. Upper left Portal, click "BENEFICIARY".
  • Step 2. Top Menu Bar, click on "COVERED SERVICES - URGENT CARE".
  • Step 3. Top of the page under step 3, click the on the link for "NETWORK PROVIDER DIRECTORY".
  • Step 4. Specify "URGENT CARE CENTER" under "SEARCH FOR" and add address.
  • Step 5. Add additional parameters if desired, or else just submit at the bottom and a list will be generated of authorized UCC locations close to your residence.

*For a full list of co-pay costs information, visit TRICARE West Cost Information for Urgent Care

URGENT CARE CENTERS

Below is a list of Tricare-Authorized UCCs in the local area. CLICK HERE TO DOWNLOAD THE PDF

 
FRANCISCAN MEDICAL CLINIC
9537 GRAVELLY LAKE DR SW
LAKEWOOD, WA 98499
Phone: (253) 984-2000
Fax: (253) 984-2049
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
12 minutes
5.45 miles
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WESTCARE CLINIC INC
8725 SOUTH TACOMA WAY
LAKEWOOD, WA 98499
Phone: (253) 535-5552
Fax: (253) 535-5684
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
14 minutes
7.2 miles
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CONCENTRA URGENT CARE
2624 S 38TH ST
TACOMA, WA 98409
Phone: (253) 475-5908
Fax: (253) 475-5958
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
16 minutes
10.81 miles
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FRANCISCAN MEDICAL CLINIC
1812 S J ST
TACOMA, WA 98405
Phone: (253) 428-2200
Fax: (253) 428-2299
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
17 minutes
12.31 miles
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FRANCISCAN MEDICAL CLINIC
1149 MARKET ST
TACOMA, WA 98402
Phone: (253) 552-5634
Fax: (253) 428-8440
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
17 minutes
13.37 miles
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CONCENTRA URGENT CARE
3850 S MERIDIAN
PUYALLUP, WA 98373
Phone: (253) 840-1840
Fax: (253) 841-9336
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
19 minutes
14.9 miles
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FRANCISCAN MEDICAL CLINIC
15214 CANYON RD E
PUYALLUP, WA 98375
Phone: (253) 539-4200
Fax: (253) 539-6025
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
20 minutes
14.23 miles
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PEDIATRIC HEALTH CARE URGENT CARE
1420 3RD ST SE
PUYALLUP, WA 98372
Phone: (253) 848-7660
Fax: (253) 841-1801
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
20 minutes
15.81 miles
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FRANCISCAN MEDICAL CLINIC
3556 MARKET PL W
UNIVERSITY PLACE, WA 98466
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
21 minutes
9.95 miles
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Prov Express Care Virtual SW WA
413 LILLY RD NE
OLYMPIA, WA 98506
Phone: (503) 891-6841
Fax: (360) 493-7562
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
21 minutes
15.93 miles
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CONCENTRA URGENT CARE
3928 PACIFIC AVE SE
LACEY, WA 98503
Phone: (360) 455-1350
Fax: (360) 455-5354
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
21 minutes
16.11 miles
Map
Providence Medical Group Immediate Care
525 LILLY RD NE
OLYMPIA, WA 98506
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
22 minutes
16.06 miles
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Providence Medical Group Immediate Care
500 LILLY RD NE
OLYMPIA, WA 98506
Phone: (360) 413-8272
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
23 minutes
16.14 miles
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MARY BRIDGE PEDIATRIC PYSCHOLOGY SERVICES
3504 12TH AVE NE
OLYMPIA, WA 98506
Phone: (253) 252-3845
Fax: (253) 864-3939
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
23 minutes
16.45 miles
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MARY BRIDGE PEDIATRIC URGENT CARE
3504 12TH AVE NE
OLYMPIA, WA 98506
Phone: (253) 403-4437
Fax: (253) 403-1235
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
23 minutes
16.45 miles
Map
FRANCISCAN MEDICAL CLINIC
4700 PT FOSDICK DR NW
GIG HARBOR, WA 98335
Phone: (253) 853-2050
Fax: (253) 853-2711
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
24 minutes
19.65 miles
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MultiCare Indigo Urgent Care
4545 POINT FOSDICK DR NW
GIG HARBOR, WA 98335
Phone: (253) 530-8011
Fax: (253) 530-8010
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
24 minutes
19.72 miles
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MultiCare Indigo Urgent Care
31861 GATEWAY CENTER BLVD S
FEDERAL WAY, WA 98003
Phone: (253) 652-7215
Fax: (253) 839-1504
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
26 minutes
22.38 miles
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WESTCARE CLINIC INC
3000 LIMITED LN NW
OLYMPIA, WA 98502
Phone: (360) 357-9392
Fax: (360) 426-2787
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
27 minutes
22.34 miles
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FRANCISCAN MEDICAL CLINIC
9230 SKY ISLAND DR E
BONNEY LAKE, WA 98391
Phone: (253) 750-6000
Fax: (253) 750-6100
Urgent Care Ctr/Con Care Clinic /
Urgent Care Center

 
27 minutes
23.37 miles
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Emergency Department

Hours

The emergency department is open 24 hours a day, everyday.

Phone

If you are experiencing or
witnessing an emergency: 911
Emergency Front Desk:
253-968-1390
 

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

THE MHS GENESIS PATIENT PORTAL
Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


map

Don't forget to keep your family's information up-to-date in DEERS.