Urgent & Emergency Care
Emergency Department
CURRENT EMERGENCY ROOM VISITATION POLICY AS OF 11/30/2022
To promote the health and safety of the Madigan community, the Emergency Department requires all patients and visitors to wear a face mask regardless of their vaccination status.
The Emergency Department will allow 1 visitor per adult patient and 2 visitors per pediatric patient.
We request NO visitors for adult patients with upper respiratory symptoms to include sore throat, congestion, runny nose or cough.
Thank you for continued patience and support. If you have questions or concerns, please ask a member of the healthcare team for support.
Directions
The Emergency Room is located on the west side of Madigan Army Medical Center off of Gardner Loop Road. Look for the red emergency signs directing traffic toward the emergency room entrance. Click here for GPS
About The Madigan Department of Emergency Medicine
Madigan’s Department of Emergency Medicine provides quality, compassionate care to critically ill and injured military beneficiaries. As Madigan’s only 24-7 patient care portal, we are here when you need us.
We specialize in caring for the full range of urgent and life-threatening medical, surgical, obstetric, pediatric, and psychiatric conditions. As a Level II trauma center and partner in the Tacoma Trauma Trust, Madigan also accepts civilian trauma from the nearby I-5 corridor. Our staff consists entirely of board-certified or board-eligible Emergency Physicians, ensuring that the care that you receive will be outstanding and evidence-based.
In addition to our patient care services, the Department of Emergency Medicine serves as a training site for one of the most successful Emergency Medicine residencies in the nation. We also host fellowships in Emergency Ultrasound, Wilderness and Austere Medicine, and the Emergency Medicine fellowship for Physician Assistants.
Telehealth Options - See a provider 24/7 from anywhere!
TRICARE West Region beneficiaries have options for virtual care, which can save a trip to the ER or Urgent Care Center for non-emergency or health concerns that are not life-threatening 24/7 from the comfort of your home, including expanded telehealth partner choices. CLICK HERE or the image below for more information.
What is The Difference: Urgent Care or Emergency?
Urgent care is care you need for a non-emergency illness or injury requiring treatment within 24 hours. Examples of urgent care conditions include a sprain, rising temperature or sore throat. It isn’t an emergency and doesn’t threaten life, limb or eyesight
Attention TRICARE Beneficiaries: It's Covered! Urgent Care Centers In The Tricare Network
If you use TRICARE Prime or any other TRICARE plan, you may visit any TRICARE-authorized network urgent care center for urgent care.*
COVID-19 UPDATE REGARDING UCC COPAYS: Under the Families First Coronavirus response Act, TRICARE is waiving copays for office visits in which the provider tested for COVID-19. Copays will be waived retroactively to March 18 for approved COVID-19 diagnostic testing and office visits related to the testing. If you paid any copays for testing related to COVID-19 and the resulting office visits with a network or non- network provider, you may file a TRICARE Claim Form (DD2642) to receive reimbursement. This only applies to Active Duty Family Members, Retiree’s and Retiree Family Members that do not require a pre-authorization for a UCC visit in the network. This does not apply to Active Duty Service Members who should not be using a UCC without a pre-authorization
Who is eligible?
Madigan's enrolled Active Duty Family Members, Retirees, and Retiree Family Members are authorized to visit a TRICARE-authorized network urgent care center for acute care, no PCM referral required!
*Active Duty Personnel are NOT authorized urgent care clinic visits without a referral.
If follow-up care is required, please call the Appointment Line at (800) 404-4506 (M-F: 6:00 a.m. – 9:00 p.m., Sat-Sun: 7:00 a.m. - 3:30 p.m.) to schedule with your Primary Care Clinic.
A co-pay of $31 will be required for all retirees and retiree family members seen at a network urgent care clinic. Active Duty family members will not have a copay.**
**For a full list of co-pay costs information, visit TRICARE West Cost Information for Urgent Care
For questions related to your urgent care visit, contact the Madigan Referral Management Center at (253) 968-1145, and choose option #5
How to find a TRICARE-Authorized Urgent Care Center near you
Visit TRICARE West and follow the steps below:
- Step 1. Upper left Portal, click "BENEFICIARY".
- Step 2. Top Menu Bar, click on "COVERED SERVICES - URGENT CARE".
- Step 3. Top of the page under step 3, click the on the link for "NETWORK PROVIDER DIRECTORY".
- Step 4. Specify "URGENT CARE CENTER" under "SEARCH FOR" and add address.
- Step 5. Add additional parameters if desired, or else just submit at the bottom and a list will be generated of authorized UCC locations close to your residence.