HomeHealth ServicesUrgent & Emergency Care

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Urgent & Emergency Care

Emergency Department

Need professional medical advice after hours? Call TRICARE’s Military Health System (MHS) Nurse Advice Line for help 24 hours a day, seven days a week. The MHS Nurse Advice Line is a free service to all military healthcare beneficiaries. For more information visit TRICARE’s MHS Nurse Advise Line page.

Directions

The Emergency Room is located on the west side of Madigan Army Medical Center off of Gardner Loop Road. Look for the red emergency signs directing traffic toward the emergency room entrance.

About

Madigan’s Department of Emergency Medicine provides quality, compassionate care to critically ill and injured military beneficiaries. As Madigan’s only 24-7 patient care portal, we are here when you need us.

We specialize in caring for the full range of urgent and life-threatening medical, surgical, obstetric, pediatric, and psychiatric conditions. As a Level II trauma center and partner in the Tacoma Trauma Trust, Madigan also accepts civilian trauma from the nearby I-5 corridor. Our staff consists entirely of board-certified or board-eligible Emergency Physicians, ensuring that the care that you receive will be outstanding and evidence-based.

In addition to our patient care services, the Department of Emergency Medicine serves as a training site for one of the most successful Emergency Medicine residencies in the nation. We also host fellowships in Emergency Ultrasound, Wilderness and Austere Medicine, and the Emergency Medicine fellowship for Physician Assistants.

Madigan Ambulance Service

The Madigan Ambulance Service, is located in the Emergency Room at Madigan. It operates two Advanced Life Support Ambulances 24 hours-per-day, 365 days-a-year. Madigan’s Ambulance Service is a hospital based service that runs approximately 2200 calls per year. The service responds to 911 requests and does inter-facility transfers . We provide quality service, professional emergency medical response, and high quality advanced care to meet the needs of our community. The Ambulance service can be reached by calling 911 for emergencies or the Communication center at
(253) 968-1110.

TRICARE-authorized Urgent Care Center (UCC) access

Patients who use TRICARE Prime, or any other TRICARE plan, may visit any TRICARE-authorized network UCC for urgent care. Active duty personnel are not authorized urgent care clinic visits without a referral. Patients may find more convenience, shorter wait times and improved accessibility when visiting a UCC in the local community for non-emergency illness or injury requiring treatment within 24 hours.

What is Urgent Care?

Urgent care is medical attention needed for a non-emergency illness or injury requiring treatment within 24 hours. Examples of urgent care conditions include a sprain, rising temperature or sore throat. In general, it isn't an emergency and doesn't threaten life, limb or eyesight. Madigan's enrolled active duty family members, retirees and retiree family members are authorized to visit a TRICARE-authorized network UCC for care without an appointment or a PCM referral.

A medical emergency on the other hand, is an injury or illness that threatens life, limb or eyesight. Examples include severe bleeding, spinal cord or back injury, chest pain, broken bones or difficulty breathing. Other types of emergencies include maternity/obstetric emergencies and psychiatric crises. If you reasonably think you have an emergency, go to the nearest emergency room or call 911.

A copay of $31 is required for all retirees and retiree family members seen at a TRICARE-authorized network UCC. Active duty family members will not have a copay. If patients have questions related to a UCC visit, they can contact the Madigan Referral Management Center (Monday through Friday, 7:30 a.m. to 4:30 p.m.) at (253) 968-1145., and choose option #5 for assistance.
 

Attention TRICARE Beneficiaries: It's Covered! Urgent Care Centers In The Tricare Network

If you use TRICARE Prime or any other TRICARE plan, you may visit any TRICARE-authorized network urgent care center for urgent care.*

COVID-19 UPDATE REGARDING UCC COPAYS: Under the Families First Coronavirus esponse Act, TRICARE is waiving copays for office visits in which the provider tested for COVID-19. Copays will be waived retroactively to March 18 for approved COVID-19 diagnostic testing and office visits related to the testing. If you paid any copays for testing related to COVID-19 and the resulting office visits with a network or non- network provider, you may file a TRICARE Claim Form (DD2642) to receive reimbursement. This only applies to Active Duty Family Members, Retiree’s and Retiree Family Members that do not require a pre-authorization for a UCC visit in the network. This does not apply to Active Duty Service Members who should not be using a UCC without a pre-authorization

What is Urgent Care?

Urgent care is care you need for a nonemergency illness or injury requiring treatment within 24 hours. Examples of urgent care conditions include a sprain, rising temperature or sore throat. It isn’t an emergency and doesn’t threaten life, limb or eyesight.

Who is eligible?

Madigan's enrolled Active Duty Family Members, Retirees, and Retiree Family Members are authorized to visit a TRICARE-authorized network urgent care center for acute care, no PCM referral required!

*Active Duty Personnel are NOT authorized urgent care clinic visits without a referral.

If follow-up care is required, please call the Appointment Line at (800) 404-4506 (M-F: 6:00 a.m. – 9:00 p.m., Sat-Sun: 7:00 a.m. - 3:30 p.m.) to schedule with your Primary Care Clinic.

A co-pay of $30 will be required for all retirees and retiree family members seen at a network urgent care clinic. Active Duty family members will not have a copay.**

**For a full list of co-pay costs information, visit TRICARE West Cost Information for Urgent Care

For questions related to your urgent care visit, contact the Madigan Referral Management Center at (253) 968-1145, and choose option #5

How to find a TRICARE-Authorized Urgent Care Center near you

Visit TRICARE West and follow the steps below:

  • Step 1. Upper left Portal, click "BENEFICIARY".
  • Step 2. Top Menu Bar, click on "COVERED SERVICES - URGENT CARE".
  • Step 3. Top of the page under step 3, click the on the link for "NETWORK PROVIDER DIRECTORY".
  • Step 4. Specify "URGENT CARE CENTER" under "SEARCH FOR" and add address.
  • Step 5. Add additional parameters if desired, or else just submit at the bottom and a list will be generated of authorized UCC locations close to your residence.

*For a full list of co-pay costs information, visit TRICARE West Cost Information for Urgent Care


Military Health System (MHS) Nurse Advice Line

Need professional medical advice after hours? Call the MHS Nurse Advice line for help 24/7. Call (800) TRICARE (874-2273), Option 1. The MHS Nurse Advice Line will connect you with a team of registered nurses anytime for advice about your immediate health care needs—including pediatric advice.

Emergency Department

Hours

The emergency department is open 24 hours a day, everyday.

Phone

If you are experiencing or
witnessing an emergency: 911
Emergency Front Desk:
253-968-1390
 

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

THE MHS GENESIS PATIENT PORTAL
Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


map

Don't forget to keep your family's information up-to-date in DEERS.