Health Services


The Madigan Internal Medicine Clinic

In Person

We welcome walk-in request at both Window A&B, during walk-in service hours from 7:30 a.m. to 3:45 p.m. Monday-Friday (Excluding Federal Holidays).

Appointed and Walk-in Services (Windows A&B)

Appointed Services Check-in

IMC offers appointments for all primary care service for enrolled patients including:

  • Annual health reviews
  • Follow-up for chronic medical conditions
  • New medical concerns
  • Immunizations and injections
  • Periodic well-women exams
  • Behavioral health coaching
  • Periodic Health Examinations (PHA) for Active Duty

Walk-in Services Check-In

IMC provides these walk-in Services for our enrolled patients:

  • 5 Day Blood Pressure Checks
  • Immunizations (flu, pneumonia, shingles, tetanus)
  • Suture Check and Removal/Dressing change
  • EKG
  • Injections (i.e. B-12, Testosterone, Depovera)
  • Any non-emergent medical concerns or Questions.


From the Madigan Army Medical Center Gate (Interstate 5 exit 122) continue on Jackson Ave. to the second traffic light and turn right at Beaumont Ave into the Medical Mall parking lot. Internal Medicine is located at the base of the escalator on the ground floor of the Medical Mall.


Madigan’s Patient Centered Medical Home Primary Care Clinics are Army Medical Homes with an interdisciplinary approach to delivering evidence-based, comprehensive primary care– coordinating care delivered outside of the primary care setting and proactively engaging patients as partners in health.

The Army Medical Home is designed around one core principle: putting patients first. The Army Medical Home is Army Medicine’s gateway to influence the “life space” where patients make decisions on the key determinants of health and wellness–sleep, activity, and nutrition (that is, the Performance Triad).

Each patient will partner with a team of healthcare providers – physicians, nurses, behavioral health, clinical pharmacists, physical therapy and case management professionals to develop a comprehensive, personal healthcare plan. This team will form a partnership with you to provide improved access, coordinate needed services, answer your questions, and ensure that you get the care you need. Your Medical Home team will remain the same as long as they continue to work within your medical home. This will improve your continuity of care and allow you to develop a closer partnership with your team. The Army Medical Home model has been shown to improve patients’ overall health, resulting in fewer emergency and urgent care visits, decreased hospital admissions, shorter inpatient stays and fewer inpatient readmissions among other positive results.

Primary Services

  • Arthrocentesis (joint aspiration and injections)
  • Cardiac Stress Testing (Treadmill and Nuclear Medicine)
  • Thoracentesis, paracentesis, lumbar puncture
  • Electrocardiograms
  • Immunizations
  • Minor skin dermatologic procedures including cryotherapy, incision and drainage, and toenail removal
  • Behavioral Health Coaching (Sleep optimization, establishing habits for health, behavioral approaches to improving chronic conditions, negotiating life transitions, fighting back against phobias, improving self-confidence, etc.)
  • Clinical Pharmacy Medication Therapy Management Services (using medicines effectively to achieve treatment goals, avoiding side effects and interactions, understanding your medications, etc.)
  • Case Management Services (assistance in dealing with healthcare needs that are overwhelming in the short or long term, assistance in coordinating complex medical care plans, etc.)
  • Social Work Services (identifying support service needs, support resources in the community, etc.)

Sub Clinics/Services

The IMC provides holistic primary care services using a team-based approach. Our healthcare team includes:

  • The Core Care Team consists of you the patient, your assigned provider (Internal Medicine staff physician, Nurse Practitioner or Resident Physician), and your assigned nurse. The primary goal of the Core Care Team is to form a strong, individualized and personal relationship and healthcare partnership in order to ensure that each patient’s individual healthcare and wellness goals are met to the greatest extent possible.
  • The Extended Care Team consists of our Front Desk Staff, our Registered Nurses, Nurse Case Managers, Clinical Pharmacists, Clinical Psychologists, and Social Worker. The Extended Care Team provides additional appointments and care services for patients who will benefit from additional help in planning and navigating their healthcare needs in the setting of complex or chronic care needs as well as care transitions (hospitalizations, frequent Emergency Room visits, multiple specialty care provider involvement, etc.)

Appointed and Walk-in Services

Window A - Appointed Services Check-In

IMC offers appointments for all primary care services for enrolled patients including:

  • annual health reviews
  • followup for chronic medical conditions
  • new medical concerns
  • immunizations and injections
  • periodic well-woman exams
  • behavioral health coaching
  • Periodic Health Examinations (PHA) for Active Duty

Window B - Walk-in Services Check-In

Patients who require services but who do not have an appointment should check in at Window B. Walk-in Services are normally available Monday thru Friday from 7:30 a.m. to 3:45 p.m. (except Federal Holidays, weekends and ending at 1:30 p.m. every 3rd Friday of each month).

IMC provides these Walk-in Services for our enrolled patients:

  • 5 Day Blood Pressure Checks
  • Immunizations (flu, pneumonia, shingles, tetanus)
  • Suture Check and Removal/Dressing Change
  • EKG
  • Injections (i.e. B-12, Testosterone, Depovera)
  • Diabetic Supplies
  • Any non-emergent medical concerns or questions.

Telephone (“House Call”) Appointments

IMC now offers telephone appointments for enrolled patients. These appointments may be booked through the Puget Sound Military Appointment Center. Your Core Care Team nurse will call you at the scheduled time at the phone number requested.

Madigan Army Medical Center Tobacco Cessation Clinics:

Most clinics have on-site cessation programs, speak to your Primary Care Provider or
call the Armed Forces Wellness Center at 966-3757


Internal Medicine Information

Business Hours

Monday-Friday 7:30 a.m. - 4:30 p.m.
Walk-in Services end at 3:45 p.m.
Every 3rd Friday, Walk-in Services and Appointments will end at 1:30 p.m. for staff training.
Closed on Federal Holidays and Selected Training Holidays

Physical Address

Madigan Army Medical Center
Ground Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Contact Information

Front Desk:  (253) 968-2IMC (2462)

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431

Don't forget to keep your family's information up-to-date in DEERS.