Health Clinics


South Sound Community Medical Home


Madigan’s Patient-Centered Medical Home Primary Care Clinics are Army Medical Homes with an interdisciplinary approach to delivering evidence-based, comprehensive primary care– coordinating care delivered outside of the primary care setting and proactively engaging patients as partners in health.

The Army Medical Home is designed around one core principle: putting patients first. The Army Medical Home is Army Medicine’s gateway to influence the “life space” where patients make decisions on the key determinants of health and wellness–sleep, activity, and nutrition (that is, the Performance Triad).

Each patient will partner with a team of healthcare providers – physicians, nurses, behavioral health, clinical pharmacists, physical therapy, and case management professionals to develop a comprehensive, personal healthcare plan. This team will form a partnership with you to provide improved access, coordinate needed services, answer your questions, and ensure that you get the care you need. Your Medical Home team will remain the same as long as they continue to work within your medical home. This will improve your continuity of care and allow you to develop a closer partnership with your team. The Army Medical Home model has been shown to improve patients’ overall health, resulting in fewer emergency and urgent care visits decreased hospital admissions, shorter inpatient stays, and fewer inpatient readmissions among other positive results.

To transition from a “healthcare system” to a System for Health, moving away from episodic care to a standardized, long-term model that achieves optimal health outcomes. The Army Medical Home model will facilitate the transformation to a System for Health and be the primary care means for providing patient-centered comprehensive care to patients. The desired end state is for all patients to receive coordinated, comprehensive care guided by the Army Medical Home. The key to this coordination is improved communication using face-to-face and technological methods such as MHS GENESIS Patient Portal and the Nurse Advice Line, strengthened by a firm patient-provider relationship.


Primary Services

  • Annual & Sports Physicals
  • Chronic Disease Management
  • Psychological Consulting
  • Nutrition Counseling with Registered Dietitian
  • Case Management

Women’s Health

                Pap Smears
                Contraception management
                Plan B Contraception
                Lactation Consulting
  • Immunizations
  • Laboratory 9:00 a.m. - 4:15 p.m.  Closed 12:00 p.m. – 1:00 p.m. for lunch
  • Pharmacy 9:00 a.m. to 4:15 p.m. on weekdays, except Wednesdays, open 10:00 a.m. to 4:15 p.m. Closed for lunch 12:00 to 1:00 p.m., closed weekends and federal holidays
  • Tobacco cessation

Common Skin Procedures

  • Wart Treatment
  • Mole/Skin tag removals
  • Skin Biopsies

* These services are for patients assigned to the Madigan-South Sound Community Medical Home Clinic

Adult Walk-In Services

The Madigan-South Sound Community Medical Home provides the following walk-in services for its established patients, Monday through Friday 9:00 a.m. - 3:00 p.m. (closed from Noon - 1:00 p.m. daily)

  • Immunizations
  • Pregnancy testing
  • UTI testing
  • Infant Weight Checks
  • Suture Removal (if sutures were placed at the Madigan South Sound Medical Home, otherwise, it will require an appointment with your PCM)

Who can be seen at this location?

The Madigan-South Sound is open to military family members and a limited number of retirees and their families with active duty dependent and military retiree beneficiary status living in, and around the Olympia and Lacey, WA area.

Madigan Army Medical Center Tobacco Cessation Clinics:

Most clinics have on-site cessation programs, speak to your Primary Care Provider or
call the Armed Forces Wellness Center at 966-3757


Contact Us


Clinic Message Line: 253-477-5149
Puget Sound Appointment Center: 800-404-4506
Nurse Advice Line: 800-874-2273 


Monday, Tuesday, Thursday, Friday 9 a.m.- 5 p.m.
& Wednesday 10 a.m. - 5 p.m.
Closed from 12 - 1 p.m. daily for lunch

Pharmacy: Monday, Tuesday, Thursday, and Friday,
9 a.m. - 4 p.m. & Wednesday 10 a.m. - 4 p.m.
Closed from 12 p.m. - 1 p.m. daily for lunch

Laboratory: Monday, Tuesday, Thursday, and Friday,
9 a.m. - 4 p.m. & Wednesday 10 a.m. - 4 p.m.
Closed from 12 - 1 p.m. daily for lunch

Walk-In Services: Monday, Tuesday, Thursday, and
Friday, 9 a.m. - 3 p.m. & Wednesday 10 a.m. - 3 p.m.
Closed from 12 - 1 p.m. daily for lunch

Closed on Federal Holidays and Selected Training Holidays


500 Lilly Road NE
Suite 120
Olympia, WA 98506

The Madigan-South Sound Medical Home is located in Olympia, WA in the Memorial Medical Plaza across from the main entrance to St. Peter Hospital. Take exit 109 on I-5 South. Turn right onto Martin Way and another right on Lilly Rd. Clinic will be on the right.


Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)


Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


Don't forget to keep your family's information up-to-date in DEERS.