Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate 

Patient advocates advise and help you with problems or concerns at this facility. You may call a Patient Advocate at 253-968-1145, Option 4. We do our best to return messages the same day. When that isn’t possible, you can usually expect to hear back from us within 24 business hours. If you would prefer to contact us via email, send to usarmy.jblm.medcom-mamc.mbx.patient-rep@health.mil

Healthcare Resolutions Office

How can the Special Assistant for Healthcare Resolutions help me? The Special Assistant for Healthcare Resolutions works with patients and clinicians at the time of service delivery. The Special Assistant for Healthcare Resolutions may also be engaged at any time following unexpected outcomes of care or quality of care issues.

The Special Assistant for Healthcare Resolutions can help you resolve patient issues in a confidential and neutral setting. Click here to learn more

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries. Click Here for more information or call (253) 968-1145, Option 3

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Visit our Patient Information Center or call 253-968-1145, Option 7.

Interactive Customer Evaluation (ICE) 

ICE is an online that collects your feedback on services at this facility. If you would like to send your concerns, complaints or compliments directly to one of Madigan’s clinics or services, you may do so via the Interactive Customer Evaluation (ICE) at https://ice.disa.mil  Enter search parameters for “Madigan” to get started.

Contact Us

Patient Advocate

Phone

(253) 968-1145, Option #4.

Location

Madigan Army Medical Center
2nd Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Hours

Monday-Friday 8 a.m. - 3:30 p.m.
Closed on Federal Holidays and Selected Training Holidays

BCAC/DCAO - (Patient Assistance Center)

Phone

(253) 968-1145

Location

Madigan Army Medical Center
9040 Jackson Ave.
Tacoma, WA 98431

Hours

Monday-Friday 8 a.m. - 3:30 p.m.

Closed on Federal Holidays and Selected Training Holidays
 


Healthcare Resolutions Office

Location

Madigan Army Medical Center
Hospital Tower, First Floor
Room 1-28-10
9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

Monday-Friday 7:30 a.m. - 4:30 p.m.
Closed on Federal Holidays and Selected Training Holidays
After hours available via cell phone.

Contact Information

Office Phone:        (253) 968-2703
Cell Phone:        (253) 691-9414
Email: Healthcare Resolutions

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

THE MHS GENESIS PATIENT PORTAL
Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


map

Don’t forget to keep your family’s information up to date in DEERS