Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More
Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care. Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care. 

How can we help you today?

Patient Advocate 

Patient advocates advise and help you with problems or concerns at this facility. You may call a Patient Advocate at 253-968-1145, Option 4. We do our best to return messages the same day. When that isn’t possible, you can usually expect to hear back from us within 24 business hours. You can also email us at usarmy.jblm.medcom-mamc.mbx.patient-rep@health.mil.

Healthcare Resolutions Office

How can the Special Assistant for Healthcare Resolutions help me? The Special Assistant for Healthcare Resolutions works with patients and clinicians at the time of service delivery. The Special Assistant for Healthcare Resolutions may also be engaged at any time following unexpected outcomes of care or quality of care issues.

The Special Assistant for Healthcare Resolutions can help you resolve patient issues in a confidential and neutral setting. You can also visit our Healthcare Resolutions page to learn more.

Beneficiary Counseling and Assistance Coordinator

BCACs educate and help you with TRICARE-related inquiries. Visit our Patient Assistance Center page to learn more or call 253-968-1145, Option 3.

Debt Collection Assistance Officer 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Visit our Patient Information Center or call 253-968-1145, Option 7.

Interactive Customer Evaluation

ICE is an online that collects your feedback on services at this facility. If you would like to send your concerns, complaints or compliments directly to one of Madigan’s clinics or services, you may do so via the Interactive Customer Evaluation.

Contact Us

Patient Advocate

Phone

253-968-1145, Option 4

Hours

Monday-Friday
8 a.m. to 3:30 p.m.
Closed on federal holidays and selected training holidays

Location

2nd Floor, Medical Mall
9040 Jackson Ave.
Joint Base Lewis-McChord, WA 98431

BCAC/DCAO (Patient Assistance Center)

Phone

253-968-1145

Hours

Monday-Friday
8 a.m. to 3:30 p.m.
Closed on federal holidays and selected training holidays

Location

9040 Jackson Ave.
Joint Base Lewis-McChord, WA 98431

Healthcare Resolutions Office

Phone

Office: 253-968-2703
   
Email: Healthcare Resolutions

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.
Closed on federal holidays and selected training holidays

Location

Hospital Tower, First Floor
Room 1-28-10
9040 Jackson Ave.
Joint Base Lewis-McChord, WA 98431

Don’t forget to keep your family’s information up to date in DEERS!