Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries. Click Here for more information or call (253) 968-1145, Option 3
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Visit our Patient Information Center or call 253-968-1145, Option 7.
Interactive Customer Evaluation (ICE)
ICE is an online that collects your feedback on services at this facility. If you would like to send your concerns, complaints or compliments directly to one of Madigan’s clinics or services, you may do so via the Interactive Customer Evaluation (ICE) at https://ice.disa.mil Enter search parameters for “Madigan” to get started.
Patient Advocate
Patient advocates advise and help you with problems or concerns at this facility. You may call a Patient Advocate at 253-968-1145, Option 4. We do our best to return messages the same day. When that isn’t possible, you can usually expect to hear back from us within 24 business hours. If you would prefer to contact us via email, send to
usarmy.jblm.medcom-mamc.mbx.patient-rep@health.mil
Healthcare Resolutions Office
How can the Special Assistant for Healthcare Resolutions help me? The Special Assistant for Healthcare Resolutions works with patients and clinicians at the time of service delivery. The Special Assistant for Healthcare Resolutions may also be engaged at any time following unexpected outcomes of care or quality of care issues.
The Special Assistant for Healthcare Resolutions can help you resolve patient issues in a confidential and neutral setting. Click here to learn more