Getting Care

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Appointments & Referrals

 

By Phone - Call The Puget Sound Military Appointment Center:

To schedule an appointment by phone, call the Puget Sound Military Appointment Center at 800-404-4506 to schedule an appointment with your provider. Madigan is expanding the availability of virtual appointments. As Madigan has reduced some of its non-urgent in-person appointments to limit possible exposure of both patients and staff to COVID-19, telehealth options are being implemented. Depending on your needs, a video or telephone appointment with your provider may be a booked as an alternative to an in-person appointment.

Puget Sound Military Appointment Center Hours:

Monday-Friday: 6:00 a.m. - 8:00 p.m.
Saturday and Sunday: 7:00 a.m. - 3:30 p.m.
Closed Federal Holidays

Madigan Army Medical Center is leveraging telehealth technologies to ensure our patients can continue to get the care they need during the COVID-19 Pandemic. If you need an appointment, Please call the Puget Sound Military Appointment Center: 1-800-404-4506 or reach out to your Madigan health care team with by sending a Secure Message anytime it’s convenient for you on your computer, tablet or smartphone via the MHS GENESIS Patient Portal by visiting https://patientportal.mhsgenesis.health.mil

Virtual Health Appointments Via Adobe Connect

You may have the option to have an interactive appointment with select providers on your computer or smartphone. To participate in virtual health visits via Adobe Connect, check with your clinic or provider to see if this option is available for your appointment needs.

Online - Request Appointments in the MHS GENESIS Patient Portal:

Reach out to your Madigan health care team by sending a Secure Message anytime it’s convenient for you from your computer, tablet or smartphone via the MHS GENESIS Patient Portal by visiting https://patientportal.mhsgenesis.health.mil Aren’t signed up for the Patient Portal? Visit our MHS GENESIS Patient Portal page to learn more information about registration and use.

MHS Nurse Advice Line – Speak with a Registered Nurse 24/7:

Sometimes you need a quick answer to a health question, and it helps to have an expert to turn to. With the Military Health System (MHS) Nurse Advice Line, you can get advice from a registered nurse anytime, 24/7. Whether you’re worried about your sick child, not sure if you need an appointment, or need health care advice while traveling, the MHS Nurse Advice Line is only a phone call away. Call MHS Nurse Advice line for help 24 hours a day, seven days a week. (800) TRICARE (874-2273), Option 1.

   

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

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Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

THE MHS GENESIS PATIENT PORTAL
Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


map

Don't forget to keep your family's information up-to-date in DEERS.