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Case Management at Madigan

















What is Case Management?

Case management is a process in which a Registered Nurse or Social Worker works with you and your healthcare team to assess, plan, coordinate, implement, monitor, and evaluate the options and services required to meet your unique healthcare needs. Case management helps coordinate the care among members of the health care team. The case manager is a patient advocate working with providers, ancillary health staff, and the family to address areas of concern, with informed decision making, and help patients reach their best possible level of wellness.

Why would I need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your healthcare team, and your provider.  The collaboration will include a comprehensive assessment of your health, psycho-social needs and use of health care services and resources.

What Can A Case Manager Do for Me?

  • A Case Manager can Partner with your healthcare team and help coordinate your care with multiple providers and specialties.
  • Explain options for care and assist you in making informed health care decisions.
  • Assist you in taking control of your health by establishing and achieving personal health goals.
  • Provide education, support, and advocacy.
  • Help you and your significant other make informed health care decisions.
  • Assist with discharge planning.
  • Assist with transitioning your health care to another facility.

Do I qualify for Case Management?

You may qualify for case management if you have:
  • A serious health condition(s) or a terminal health condition.
  • Several health conditions being treated by many specialties.
  • A need for additional support during a critical period or need for assistance navigating the health care system.
  • Difficulty following your plan of care to stabilize your health condition.

How can I receive case management services?

If you feel like you would benefit from Case Management assistance, talk with your health care provider.   Your provider will place a medical referral request and then one of our Case Managers will contact you.
 

Madigan Case Management 

Hours of Operation:
Monday – Friday 7:30am - 4pm
Location: Case Management is Embedded
in Madigan's Clinics
(Scroll down for locations & contact info)

Transitions of Care to Madigan Army Medical Center

Outpatient – Monday- Friday 7:30am-4pm: 
253-968-3448
Inpatient Available 24/7 (inpatient transfers only):
253-968-1233
Care Management Services:
253-968-4700
Patient Centered Medical Homes and Soldier Centered Medical Homes:
253-968-3448
Pediatrics:
253-968-4326
Bariatric Pathway:
253-968-0235
Tricare Prime Remote:
253-968-3465
Oncology:
253-968-5117
Puyallup Community Based Medical Home:
253-477-5078/7008
South Sound Community Based Medical Home:
253-477-5115

Embedded Behavioral Health (Active Duty Only)

McChord Embedded Behavioral Health:
253-982-3685
Special Forces Embedded Behavioral Health:
253-966-6104
Rainer Embedded Behavioral Health: 
253 -968-4851
2-2 SBCT:
253-967-1481
1-2 Embedded Behavioral Health:
253-966-3640
17th Fires/555 ENBDE BN:
253-967-8283
Psychological spsp Intensive Outpatient Program:
253-968-4305
Child and Family Behavioral Health Services: 
253-365-9110
Intrepid Spirit: 
253-968-9026/9015
Integrative Pain Management Program:
Monday – Friday 7am-5:30pm 
253-968-3499/2543/6952
2nd BN, 75th Ranger Regiment:
253-967-8508
4th BN 160th SOAR:
253-966-6795
Soldier Recovery Unit:
253-967-5338
INPATIENT: Transitional Care Management Services:
253 968-2303
Don’t forget to keep your family’s information up to date in DEERS!