Health Clinics


Okubo Soldier-Centered Medical Home


Madigan’s Soldier Centered Medical Home Primary Care Clinics are Army Medical Homes with an interdisciplinary approach to delivering evidence-based, comprehensive primary care– coordinating care delivered outside of the primary care setting and proactively engaging patients as partners in health.

The Army Medical Home is designed around one core principle: putting patients first. The Army Medical Home is Army Medicine’s gateway to influence the “life space” where patients make decisions on the key determinants of health and wellness–sleep, activity, and nutrition (that is, the Performance Triad).

Each patient will partner with a team of healthcare providers – physicians, nurses, and physician assistants, clinical pharmacists, physical therapy, dietician and case management professionals to develop a comprehensive, personal healthcare plan. This team will form a partnership with you to provide improved access, coordinate needed services, answer your questions, and ensure that you get the care you need. Your Medical Home team will remain the same as long as they continue to work within your medical home. This will improve your continuity of care and allow you to develop a closer partnership with your team. The Army Medical Home model has been shown to improve patients’ overall health, resulting in fewer emergency and urgent care visits, decreased hospital admissions, shorter inpatient stays and fewer inpatient readmissions among other positive results.

To transition from a “healthcare system” to a System for Health, moving away from episodic care to a standardized, long-term model that achieves optimal health outcomes. The Army Medical Home model will facilitate the transformation to a System for Health and be the primary care means for providing patient-centered comprehensive care to patients. The desired end state is for all patients to receive coordinated, comprehensive care guided by the Army Medical Home. Key to this coordination is improved communication using face-to-face and technological methods such as MHS GENESIS Patient Portal and the Nurse Advise Line, strengthened by a firm patient-provider relationship.

Primary Services

Case Management
Can be contacted by telephone at (253) 966-7633
Monday – Thursday: 6:30 AM – 3:15 PM
Please call to make an appointment with our Exit Clerk at (253) 966-1991, option #1 or come in to our front desk
Monday, Tuesday, Wednesday and Friday: 7:30 AM – 3:15 PM
Thursday: 11:30 AM – 3:15 PM
Monday – Friday: 6:30 AM – 2:30 PM
Physical Therapy
You can reach Physical Therapy at (253) 966-1991, Option #4
Monday, Tuesday, Wednesday and Friday: 6:30 AM – 3:15 PM
Thursday: 9:30 AM – 3:15 PM
Monday - Friday: 7:30 AM - 3:15 AM
Monday – Friday: 7:30 AM – 3:15 PM


Monday, Tuesday, Wednesday, Friday: 7:30 AM – 2:30 PM
Thursday: 11:30 AM – 2:30 PM
Paperwork request drop-off
Physical paperwork pick-up
Pregnancy test
Blood pressure checks
Overseas screening for active duty
Suture removals
Wound checks and dressing changes
DepoVera shots
Any other lab work with an order from a PCM such as HIV draw for MEDPROs etc.

Scheduled Services (1-800-404-4506) with limited walk-in availability

- Immunizations

*Note: CLOSED every 3rd Thursday of the month for staff training, 8:00 AM - 12:00 PM


Sick Call

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431, (253) 968-1110.
Sick call for units assigned to Okubo begins at 6:20 AM and ends at 7:20 AM.
If you believe you need sick call and miss the above hours please come back the next business day within the designated sick call hours.
If you require an appointment please call the Okubo Exit Clerk, see the Okubo check-in desk or call the PSMAC.
If you require walk-in services please report to the Okubo check-in desk.

Medication Disposal

The Okubo Soldier-Centered Medical Home offers a secure receptacle for the safe disposal of unwanted, unused or expired medications. The blue "medsafe" receptacle is located in the lobby of the medical home. This receptacle is a one-way drop door open to accept medications during regular business hours.

Accepted medications for disposal in the medsafe include prescription and over-the counter medicines to include controlled-substance medications, vitamins, medicated lotions/ointments, liquid medication in leak-proof containers, and transdermal skin patches. Items that are not suitable for deposit in the medsafe are needles (sharps), illegal drugs, aerosol spray cans (to include aerosol inhalers), and chemicals or hazardous waste.

Additional information can be found at

Who can be seen at this location

Joint Base Lewis-McChord active duty service members assigned or attached to 7th ID, 593rd ESC, 189th INF BDE, 17th FAB, 555th EN BDE, 110th CHEM, 2-2 ID (SBCT), and any cadets, activated reserve or national guard soldiers assigned to work on JBLM, North Fort. Any Soldier not assigned to JBLM must bring their orders.

Unit Specific Instructions for care and medical readiness



The Okubo Family Medical and Dental Complex is named after Technician Fifth Grade James K. Okubo, a combat medic assigned to the 442nd Combat Regimental Team that saw heavy combat in Europe during World War II.

Okubo distinguished himself by extraordinary heroism in action in a French forest close to the German border on October 28, 29 and November 4, 1944 in which he treated and saved more than 25 men. He ran 75 yards under a hail of machine-gun fire to a tank, where a badly wounded soldier was trapped and climbed inside the tank, lifted the man onto his back and carried him to safety. Okubo dragged himself by his elbows hundreds of yards through that same forest to save other wounded comrades in K Company of the 442nd Regimental Combat Team. For his actions, Okubo was awarded the Silver Star.

Okubo, a Washington state native and a son of a restaurateur, was born in Anacortes and raised in Bellingham, where he played high-school football. He was a Nisei, which means that he was a second generation Japanese American. He was one of six children of Kenzo and Fuyu Okubo. After the death of Mrs. Okubo’s sister, the Okubos added three nephews and one niece to their family.

In February 1942, Executive Order 9066 directed the government to confine Japanese Americans in internment camps scattered throughout the West. Okubo and his family were sent first to Tule Lake, Calif., then to Heart Mountain, Wyo.

442nd Regimental Combat Team: "Go for Broke"

Okubo and other Nisei were originally classified as 4C – enemy alien, unavailable for the draft. A year later, the government reversed its policy and allowed Japanese Americans to enlist in the military. Okubo, his two brothers Sumi and Hiram and his two cousins Isamu and Saburo Kunimatsu volunteered for the military. James, Sumi, Hiram and Saburo were assigned to the all-Japanese-American 442nd Regimental Combat Team. The unit earned more than 18,000 individual medals and was the most decorated unit in World War II. His cousin Saburo was assigned to the military intelligence service in the Pacific Theater. His cousin Isamu was killed in action in Italy and Sumi and Hiram were disabled as a result of their war injuries.

Okubo survived the war, later moving to Michigan and becoming a dentist and a faculty member with the University of Detroit Dental School. Tragically, he was killed in a car accident on January 29, 1967. He was 47.

In 1996, Congress directed the Secretary of the Army to review service records of Asian-Americans who received the Distinguished Service Cross during World War II to determine if any should be upgraded to the Medal of Honor. Command Historian James C. McNaughton was assigned to review the service records and recommended upgrading Okubo’s Silver Star to the Medal of Honor because at the time, combat medics were not awarded the Distinguished Service Cross.

Okubo’s Medal of Honor was presented to his wife Nobuyo “Nobi” Okubo at a formal ceremony at the White House on June 21, 2000. On February 21, 2002, a formal ribbon-cutting ceremony was held opening the brand new multi-million dollar, state-of-the-art family medical and dental complex with Okubo's widow, Nobuyo Okubo in attendance. The Okubo Medical and Dental Complex is more than 25,000 square feet in size and consists of 39 dental and medical examination and treatment rooms.

Tobacco Free Campus

Madigan is a smoke/tobacco /nicotine free campus. If you are interested in becoming nicotine free, please ask the staff to assist you. Smoking on the premises is not permitted.

Madigan Army Medical Center Tobacco Cessation Clinics:

Most clinics have on-site cessation programs, speak to your Primary Care Provider or
call the Armed Forces Wellness Center at 966-3757

Need to request profile amendments or extensions? Need to refill your medication? Need to view you medical information? Need to look up your lab or radiology results?
The MHS Genesis patient portal allows you to do this and much more! It is an excellent tool and we highly encourage its use. Here is the link:

Contact Us

Make an appointment:

Okubo SCMH Medical Support Assistants
(253) 966-1991 Option #1
Monday – Friday: 7:30 AM – 3:15 PM
Closed for Federal and certain training holidays

Puget Sound Military Appointment Center:
(800) 404-4506
Hours: Monday-Friday: 6:00 a.m. - 6:00 p.m.
Closed Federal Holidays


11582 C Street
Joint Base Lewis-McChord, WA 98433


Monday-Friday 6:20 a.m. - 3:15 p.m.
Closed every 3rd Thursday of the month, 8 a.m. - 12 p.m. for staff training
Closed on Federal Holidays and Selected Training Holidays


Puget Sound Military Appointment Center:
(800) 404-4506
To Cancel an Appointment:
1-800-404-4506, Option 3
MHS Nurse Advice Line 24/7:
1-800-874-2273, 24/7, Option 1
To Speak to a Nurse on Your Care Team:
(253) 966-1991, Option 3
For Dental, Radiology, Physical Therapy, Pharmacy or Lab:
(253) 966-1991, Option 4


Madigan Information

Telephone Number(s)

Puget Sound Military Appointment Center:
(800) 404-4506
Hours: Monday-Friday, 6 a.m.-8 p.m.
Saturday and Sunday, 8 a.m.-5 p.m.
(Appointment Center is Closed on Federal Holidays)

Madigan Directory Assistance:
(253) 968-1110
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)


Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


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