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Military Health System Policies

Madigan Army Medical Center Temporary Visitor Guidelines 

Visitor policies updated June 9, 2021:  

In support of our patients and families, we are updating our visitation policy. The health and safety of our patients, visitors, staff and our community remain a top priority at Madigan.

Effective June 9, 2021, Madigan will allow a maximum of 2 visitors per day into except for situations as indicated below:


Facility Entrances & Precautions:

As services are reopening more widely, door screeners have been removed from Madigan’s entrances. We want our patients to know that the lack of screeners does not remove the requirement for all staff, patients and visitors to continue to observe the 3W’s:
  • Wear a mask.

  • Watch your distance (Social distancing).

  • Wash your hands.

Patients entering without wearing a mask will politely be reminded by staff to wear a mask or be assisted in acquiring one from within one of the clinics or the information desk if they do not have one.

Universal Face Covering/ Hand Hygiene:

ALL patients, caregivers/escorts, and staff (over the age of 2) are REQUIRED to wear a face covering at all times within the hospital, Emergency Room (ER), or outlying clinics in accordance with appropriate state, federal, and Defense Health Agency requirements.

If the individual does not have a mask or face covering, a mask will be provided when entering the building. ALL will be required to perform hand hygiene when entering the building.
  • Pediatric outpatients: 2 adult caregiver (no additional children other than patient)
  • Cognitively impaired adults (inpatient and outpatient): 1 primary caregiver
  • All inpatients at end-of-life: 2 visitors at a given time in the room, exceptions can be made.
  • Adult Ambulatory/Same day Surgeries: 1 escort permitted until discharge.
  • Surgery with planned admission: 1 escort may remain in the building until the surgeon completes the case and discusses it with him/her.  (Patient must agree to the sharing of the information with the escort/family member)
  • Emergency Department: 1 Visitor.
  • COMMAND Teams: Command teams of any size are encouraged to visit hospitalized Soldiers without interfering with patient care
  • All COVID inpatients (not listed above): No visitation unless noted above or with approval from the admitting provider/team
  • Radiology waiting room has limited capacity, please limit visitors to those individuals providing physical assistance to those being seen.

For all Patients & Visitors:

  • We encourage physical distancing in our waiting areas, but there are no capacity controls except as mentioned above.
  • No more than 2 visitors per room at a given time (Charge Nurse/CNOIC/OIC can make exceptions)
  • Visitor’s who are sick will not be permitted to enter.
  • Visitors may be re-screened by Madigan personnel at their discretion.
  • All visitors must wear a face covering and should practice physical distancing regardless of immunization status.
  • We encourage patients to remain closely connected to their loved ones through virtual means including Skype, FaceTime, Zoom, and phone.
  • Any visitor, staff or patient who has suspected COVID-19 symptoms or known exposure are permitted self-referral to the COVID-19 screening tent during operating hours. After hours, patients who self-screen and suspect COVID symptoms or have known exposure should call ahead to the Emergency Room (ER) at 253-968-1390 for further guidance.
Thank you for your patience and support as we work to ensure everyone’s safety! We will update guidance as appropriate based on new information.
For questions/concerns during your visit, please ask a member of the patient’s healthcare team.
For updates and resources, visit:
Madigan on Facebook: facebook.com/Madiganhealth
Madigan’s COVID-19 website: http://go.usa.gov/xHCPx

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)


Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


Don't forget to keep your family's information up-to-date in DEERS.