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Patient Resources

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Medical Records & Certificates

 
 
Requests for medical records by patients require a filled out and signed DD Form 2870 and proper identification. Please fill out the Authorization for Disclosure of Medical or Dental Information DD Form 2870 on our forms page Patients can present the request in person or fax the form along with a copy of their identification.

Medical Correspondence will copy all available electronic and hard copy file medical records. Copied medical records can be faxed, mailed (paper copies or on a CD) or sent through a secure e-mail service within 30 days.

Medical records with no activity after two years are transferred and retired to the National Personnel Records Center (NPRC), Saint Louis, Missouri. To request these records, please go to www.archives.gov

Civilian medical organizations requesting patient medical records may use their own release forms in lieu of DD Form 2870.

Insurance companies must mail their request with a search fee check for $20.80. Requests will be processed and sent within 30 days. Some requests may be sent to the Madigan Legal Office for review prior to release.

Public defender requests will be processed immediately at no charge.

For radiology images, Medical Correspondence can only send written results or notes of the taken images and not the actual images. Please contact the Madigan Radiology Film Library at 253-968-2226 or fax the request to 253-968-2024. To complete the request for images, the Film Library will also need a filled out and signed DD Form 2870 and proper identification.

Defense Enrollment and Eligibility Reporting System (DEERS)

The Patient Administration Division (CAC/DEERS Office) enrolls newborns into DEERS. The CAC/DEERS office is located in Room 1-94-25, first floor Patient Admission & Dispositions (PAD) office in the Nursing Tower.
Phone numbers: 
(253) 968-2149 or (253) 968-3829
Business Hours
Monday-Friday 7:30 a.m. - 1600 p.m.
Closed on Federal Holidays and Selected Training Holidays

 


Current Birth/Death Certificates, Admissions & Treasurer's Office (Billing)

Madigan Army Medical Center
9040 Jackson Avenue
Tacoma, WA 98431
(Located on the First Floor of the Hospital Tower, East Entrance, to the right of the Hospital Tower Elevators)

 

Current Birth/Death Certificates, Admissions & Treasurer's Office (Billing)

Madigan Army Medical Center
9040 Jackson Avenue
Tacoma, WA 98431
(Located on the First Floor of the Hospital Tower, East Entrance, to the right of the Hospital Tower Elevators)


 

How to Order Washington State Birth/Death Certificates Older than 30 days:

Order by Mail

It normally takes 4 weeks after payment is processed to receive a certified birth certificate copy. Complete the Birth/Death order form and enclose a $20 checks/money order and mail to:
 

Center for Health Statistics
Department of Health
PO Box 9709
Olympia WA 98507-9709

 

Order by Phone

Cost is $31.50 and ships in 1-2 business days. Call (360) 236-4313. Open Monday - Friday from 9 a.m. to 4:30 p.m.
 

Walk in Order

Same day service (before 4 p.m.). Cost is $20. Open Monday - Friday from 8 a.m. to 4:30 p.m.

Address For Walk-in Ordering is:
101 Israel Road SE
Tumwater, WA 98501

 

Records & Certificates Contact Information

Outpatient Medical Records

Madigan Army Medical Center
9040 Jackson Ave.
Tacoma, WA 98431
Located on the First Floor of the Medical Mall, North Entrance, next to the Outpatient Pharmacy.

Business Hours:

8 a.m. to 3:30 p.m., Monday - Friday.
Closed for lunch from 11:30 a.m. to noon.
Closed on Federal Holidays and Selected Training Holidays

Active Duty Soldier Medical Records

Madigan Army Medical Center
Building 09037 (The Old Day Care Center)
Gardner Loop Road
Tacoma, WA 98431
Active Duty medical records for all Soldiers seen in Family Medicine, Winder and Okubo Clinics are located in Building 09037 (The Old Day Care Center) on the Madigan campus along Gardner Loop Road.

Business Hours:

8 a.m. to 3:30 p.m., Monday - Friday. Closed for lunch from 11:30 a.m. to noon.
Closed on Federal Holidays and Selected Training Holidays

Medical Correspondence

Madigan Army Medical Center
9040 Jackson Ave.
Tacoma, WA 98431
Located on the First Floor of the Medical Mall, North Entrance, next to the Outpatient Pharmacy.

Business Hours

8 a.m. to 3:30 p.m., Monday - Friday.
Closed for lunch from 11:30 a.m. to noon.
Closed on Federal Holidays and Selected Training Holidays

Defense Enrollment and Eligibility Reporting System
(DEERS)

The Patient Administration Division (CAC/DEERS Office) enrolls newborns into DEERS. The CAC/DEERS office is located
in Room 1-94-25, first floor Patient Admission & Dispositions (PAD) office in the Nursing Tower.
Phone number is (253) 968-2149 or (253) 968-3829

Business Hours

Monday-Thursday 7:30 a.m. - 4:00 p.m.
Closed on Federal Holidays and Selected Training Holidays

Phone Numbers

Active Duty Soldier Medical Records:    
(253) 968-5656    
Certified Certificates (Birth and Death):  
(253) 968-3133
(253) 968-3535 (NCOIC)    
Medical Correspondence:    
(253) 968-1523    
Medical Correspondence Fax:    
(253) 968-3203    

Outpatient Medical Records: 
(253) 968-1825    
Temporary Certificates (Birth and Death):  
(253) 968-0736    
(253) 968-3133    
Treasurer's Office:    
(253) 968-1686    
Admissions Office:    
(253) 968-0004 
253) 968-3829    

Don't forget to keep your family's information up-to-date in DEERS.