Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Patient Resources

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Medical Records & Certificates

 
 
Requests for medical records by patients require a filled out and signed DD Form 2870 and proper identification. Please fill out the Authorization for Disclosure of Medical or Dental Information DD Form 2870 on our forms page Patients can present the request in person or fax the form along with a copy of their identification.

Medical Correspondence will copy all available electronic and hard copy file medical records. Copied medical records can be faxed, mailed (paper copies or on a CD) or sent through a secure e-mail service within 30 days.

Medical records with no activity after two years are transferred and retired to the National Personnel Records Center (NPRC), Saint Louis, Missouri. To request these records, please go to www.archives.gov

Civilian medical organizations requesting patient medical records may use their own release forms in lieu of DD Form 2870.

Insurance companies must mail their request with a search fee check for $20.80. Requests will be processed and sent within 30 days. Some requests may be sent to the Madigan Legal Office for review prior to release.

Public defender requests will be processed immediately at no charge.

For radiology images, Medical Correspondence can only send written results or notes of the taken images and not the actual images. Please contact the Madigan Radiology Film Library at 253-968-2226 or fax the request to 253-968-2024. To complete the request for images, the Film Library will also need a filled out and signed DD Form 2870 and proper identification.

Defense Enrollment and Eligibility Reporting System (DEERS)

The Patient Administration Division (CAC/DEERS Office) enrolls newborns into DEERS. The CAC/DEERS office is located in Room 1-94-04, first floor Patient Admission & Dispositions (PAD) office in the Hospital Tower.
Phone numbers: 
253-968-1638 or 235-968-1627
Business Hours
Monday-Friday 7:30 a.m. - 1600 p.m.
Closed on Federal Holidays and Selected Training Holidays
 

“**New Changes** Effective immediately, a Hospital Proof of Birth/Certificate of Live Birth document is no longer valid to enroll a child, including a stepchild or pre-adoptive child to a Sponsor's DEERS record or to process a newborn placeholder record already in DEERS. Per Human Resource Command Project Office, Hospital Proof of Birth is not supported by statutory requirements specified under 32 CFR, Part 161, Tables 2 and 3 of Subpart D. Please present the original or certified copy of the State Birth Certificate along with the child’s Social Security Card to be enrolled into DEERS.
 

How to Order Washington State Birth/Death Certificates Older than 30 days:

For the most up to date information on ordering a Washington State Birth/Death Certificates and vital records, please visit the Washington State Department of Health links below:
Ordering a Birth Record
Ordering a Death Record
General Info & Ordering Other vital Records
 

Current Birth/Death Certificates, Admissions & Treasurer's Office (Billing)

Madigan Army Medical Center
9040 Jackson Avenue
Tacoma, WA 98431
(Located on the First Floor of the Hospital Tower, East Entrance, to the right of the Hospital Tower Elevators)
 

Current Birth/Death Certificates, Admissions & Treasurer's Office (Billing)

Madigan Army Medical Center
9040 Jackson Avenue
Tacoma, WA 98431
(Located on the First Floor of the Hospital Tower, East Entrance, to the right of the Hospital Tower Elevators)

 

 

 

Records & Certificates Contact Information

Outpatient Medical Records

Madigan Army Medical Center
9040 Jackson Ave.
Tacoma, WA 98431
Located on the First Floor of the Medical Mall, North Entrance, next to the Outpatient Pharmacy.

Business Hours:

8 a.m. to 3 p.m., Monday - Friday.
Closed for lunch from 11:30 a.m. to noon.
Closed on Federal Holidays and Selected Training Holidays

Active Duty Soldier Medical Records

Madigan Army Medical Center
Building 09037 (The Old Day Care Center)
Gardner Loop Road
Tacoma, WA 98431
Active Duty medical records for all Soldiers seen in Family Medicine, Winder and Okubo Clinics are located in Building 09037 (The Old Day Care Center) on the Madigan campus along Gardner Loop Road.

Business Hours:

8 a.m. to 3:30 p.m., Monday - Friday. Closed for lunch from 11:30 a.m. to noon.
Closed on Federal Holidays and Selected Training Holidays

Medical Correspondence

Madigan Army Medical Center
9040 Jackson Ave.
Tacoma, WA 98431
Located on the First Floor of the Medical Mall, North Entrance, next to the Outpatient Pharmacy.

Business Hours

8 a.m. to 3:30 p.m., Monday - Friday.
Closed for lunch from 11:30 a.m. to noon.
Closed on Federal Holidays and Selected Training Holidays

Defense Enrollment and Eligibility Reporting System
(DEERS)

The Patient Administration Division (CAC/DEERS Office) enrolls newborns into DEERS. The CAC/DEERS office is located
in Room 1-94-04, first floor Patient Admission & Dispositions (PAD) office in the Hospital Tower.
Phone number is (253) 968-1638 or (253) 968-1627

Business Hours

Monday-Thursday 7:30 a.m. - 4:00 p.m.
Closed on Federal Holidays and Selected Training Holidays

Phone Numbers

Active Duty Soldier Medical Records:    
(253) 968-5656    
Certified Certificates (Birth and Death):  
(253) 968-3133
(253) 968-3535 (NCOIC)    
Medical Correspondence:    
(253) 968-1523    
Medical Correspondence Fax:    
(253) 968-3203    

Outpatient Medical Records: 
(253) 968-1825    
Temporary Certificates (Birth and Death):  
(253) 968-0736    
(253) 968-3133    
Treasurer's Office:    
(253) 968-1686    
Admissions Office:    
(253) 968-0004 
253) 968-3829    

Don’t forget to keep your family’s information up to date in DEERS!