Health Services

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Optometry Services

About

Beneficiaries are welcome to seek care at any of the three JBLM optometry clinics (Madigan Optometry, Winder Optometry, and McChord Optometry).

Optometry Services provide the highest quality comprehensive eye care for patients through multidisciplinary customer focused services. We provide a spectrum of specialty care, education and counseling regarding the eyes, and services that ensure the visual readiness of our Soldiers. Optometry Services conduct comprehensive eye exams, diagnosis of ocular disease, care of manageable ocular trauma, and limited medical contact lens fittings (specialty service limited to certain corneal conditions). Please refer to TRICARE Eye Exam for a complete list of the TRICARE vision benefits.

While active duty service members must normally receive their eye care at one of our clinics, other TRICARE Prime patients are eligible to receive care with any network optometrist with no referral needed (TRICARE Prime family members can get one routine eye exam per year and TRICARE Prime retirees can get one routine eye exam every 2 years). Visit HealthNet for a directory of network optometrists or call (844) 866-9378, or contact Madigan’s Patient Assistance Center at (253) 968-1145 to personally consult with a Patient Advocate and learn more about self-referrals to network optometrists.

Who can be seen here?

Active duty military (including Guard-Reserve activated for more than 30 days in a row), TRICARE Prime over the age of 5 years old, and TRICARE Plus,
TRICARE Select, and TRICARE For Life patients receive services on a space available basis only.

Services by appointment

  • Routine Eye Exams
  • Contact Lens Renewals. Non-medical or cosmetic contact lens (CL) services are at the doctor’s discretion. Clinic resources are limited and non-medical or cosmetic contact lens services (fitting, evaluation, or supply) are not a TRICARE benefit. In order to obtain a renewed CL prescription, patients MUST bring current CL information (boxes or past prescription) and bring CLs to eye exam. Contact Lens Services may require a follow-up visit. Patients are encouraged to wear spectacles for all routine eye exams.
  • Diabetic Eye Exams (no referral required)
  • Active Duty Military Physical Examscall the individual clinic to schedule this type of appointment.
 

Walk-in Services

  • Military Issue Optical Shop
    • Active Duty, Retired Military, and National Guard & Army Reserve Soldiers on orders for more than 30 days
    • Our Optical Dispensary can order eyewear with a valid glasses prescription from military or civilian sources.
  • Emergent Walk-Ins (acute symptoms within 48 hours)
    • Patients with sudden vision loss should report to the emergency room
  • Driver’s License Vision Screening Renewals (except WA State or states that require an ocular health assessment - these individuals need to schedule a routine eye exam)

*ATTENTION ACTIVE DUTY MILITARY*

It is imperative that all military members understand the difference between an eye exam and their annual medical readiness vision requirements:
  • A MEDPROS Vision SCREENING consists of basic visual acuity testing and is an annual requirement of all Army Soldiers regardless of spectacle wear or not. IAW PAM 40-506, a MEDPROS Vision Screening MUST be performed at the unit level and annotated by a unit MEDPROS representative. Walk-In MEDPROS Vision Screenings are NOT performed by the Optometry Clinics; MEDPROS Vision Screenings are performed by the Soldier’s unit.
  • A vision (eye) EXAM is recommended every one or two years for those military members who have been prescribed prescription eyewear. These service members are required to maintain two pair of glasses as well as inserts for their military combat eye protection and protective masks if indicated (Uncorrected vision worse than 20/40 require optical inserts).

Optometry Clinics

Physical Addresses

Madigan Army Medical Center

Ground Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Winder Family Medicine Clinic

9119 Mil Park Ave
Joint Base Lewis-McChord, WA 98433

McChord Medical Clinic

690 Barnes Blvd
Joint Base Lewis-McChord, WA 98438

Business Hours

Madigan Optometry
Monday - Friday 7:00 a.m. – 3:30 p.m,

Winder Optometry
Monday - Friday 7:00 a.m. – 3:30 p.m,

McChord Optometry
Monday – Friday 7:30 a.m. – 4:00 p.m.

All Optometry Clinics close the second and fourth Thursday of the month starting at 12:00 p.m.
Closed on Federal Holidays and Selected Training Holidays

Phone Numbers

For Routine Appointments (Any Clinic):
(800) 404-4506
Madigan Optometry Front Desk:
(253) 968-3760
Madigan Optometry Glasses Orders:  
(253) 968-2987
Winder Optometry Front Desk:    
(253) 477-3788
Winder Optometry Glasses Orders:    
(253) 477-3793
McChord Optometry Front Desk:    
(253) 982-2032

Directions

For Madigan Optometry: From I-5 take exit 122 to the Madigan Army Medical Center Gate,  make a right at the second traffic light into the Medical Mall entrance. (9040 Jackson Ave, Joint Base Lewis-McChord, WA 98431) Please plan to arrive 15 minutes prior to your scheduled appointment time. Due to the popularity of Madigan and the large population we serve, patient parking may be a challenge at times.

For Winder Optometry: From I-5 take exit 122 to the Madigan Army Medical Center Gate, continue on Jackson Ave. through three traffic lights and turn left at the fourth traffic light onto Transmission Line Road. Turn right on Mil Park Avenue. The Winder Family Medical Clinic is the second building on the right (9119 Mil Park Ave, Joint Base Lewis-McChord, WA 98433)

For McChord Optometry: From I-5 take exit 125 to McChord Field Main Gate, continue on Main St. and turn right at the first traffic light onto A St. SW. The McChord Medical Clinic will be on your right before you reach the BX. (690 Barnes Blvd, Joint Base Lewis-McChord, WA 98438)
 

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

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Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

THE MHS GENESIS PATIENT PORTAL
Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


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