Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

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Need someone to talk to?

Connect to the right resource at JBLM!
 

The links below will take you to a list of resources and programs that can provide information, classes, and individual counseling to help you navigate life’s challenges.

If this is an emergency, go to the Madigan Emergency Room or call 911.

    
    
    

If you need after-hours emergency behavioral health care, go to the Madigan Emergency Room or call 911

Contact Us

Phone

253-968-6484 
or 253-968-6485

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.
Closed on federal holidays and select training holidays

Location

Madigan Annex
Building 9923A
Joint Base Lewis-McChord, WA 98431
Don’t forget to keep your family’s information up to date in DEERS!