Patient Resources

Patient and Family Partnership Council

What is the PFPC?

The PFPC is a council comprised of patient advisors who work in collaboration with our facility to enhance the quality of care and patient experience of Madigan's patients.

Advisors are asked to give feedback on their experiences as a patient/family member and help plan changes to improve how we care for patients; patient/family advisors provide a voice that represents all patients and families of patients who receive care at Madigan Army Medical Center.

What do advisors do?

Patient and family advisors:
  • Help develop or review informational materials for patients and family members.
  • Help improve patient safety and the prevention of medical errors
  • Help improve the patient and family role in care decision making.
  • Help educate or train staff and clinicians
  • Provide feedback on/help to improve clinic policies, staff and clinician practices, programs, or facilities.
  • Sharing stories about their care experience in training sessions for nurses, doctors, and other clinic staff.
The advisory council meets once every other month for approximately 1 hour (virtually and/or in person).

What skills do advisors need?

  • Listen and share their opinions respectfully
  • Think about ways to improve health care
  • Work well with others

You do not need any special qualifications to be an advisor. We will provide any training that you need.

For more information about becoming an advisor, or any other questions, please email our PFPC team.

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


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