About Us


The Madigan Army Medical Center Public Affairs Office

Making the PSAAbout

Madigan Army Medical Center’s Public Affairs Office is responsible for managing the organization’s internal and external communication efforts. Madigan’s Public Affairs mission is to communicate with staff, patients and the American public. This includes working with media outlets to provide information on healthcare programs, events, services, and as well as coordinating and communicating with legislative officials and community organizations.


All media inquiries must be made through Madigan Army Medical Center’s Media Relations. For after hours media inquiries please call (253) 968-1110.

Release of Patient Information

Patient privacy and the release of patient information by a third party is strictly regulated by the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA. This act prohibits Madigan from releasing any information without the consent of the patient, legal guardian, or next of kin.

The following patient conditions available for news media upon request:

Good: Vital signs are stable. The patient is conscious and comfortable.

Fair: Vital signs are stable and within normal limits. Patient is conscious, but may be uncomfortable or have minor complications.

Serious: Vital signs may be unstable or not within normal limits. Patient is acutely ill, and indications are questionable.

Critical: Vital signs are unstable and not within normal limits. Patient is unconscious or acutely ill. Indicators are questionable.

Deceased: Once notification of next of kin is complete, limited information (name, age and cause of death) will be released.

Undetermined: While this is not a medical classification Madigan staff may use the term to indicate the patient is in the evaluation process to determine a more definitive condition status.

Treated and Released: Treated and released: Patient was treated but not admitted to Madigan.

A prognosis is not given under any circumstance.

Public Affairs Location

Madigan Army Medical Center
First Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

Monday-Friday 7:30 a.m. - 4:00 p.m.
Closed on Federal Holidays

Phone Number

Phone: (253) 968-1901

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Hours: Monday-Friday: 6:00 a.m. - 6:00 p.m.
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431

Need to Update Your Information in DEERS? Click Here