Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Getting Care

Madigan Army Medical Center Visitor Guidance

Masks/Face Covering Policy

For the safety of patients, visitors, and staff, please wear a properly fitting mask if you suspect you have any respiratory illness like COVID-19, a cold, or the flu -- or if you have related symptoms. If a Madigan staff member advises you to wear a mask, you must comply or you may be asked to leave the facility. We thank you for your understanding as we strive to keep everyone safe, especially those who have weakened immune systems or are already ill or injured.

For questions/concerns during your visit, please ask a member of the patient’s health care team.

For updates and resources, visit:

Madigan on Facebook

Madigan’s COVID-19 website

Contact Us

Phone

To schedule an appointment by phone, call the PIRMAC at 800-404-4506.

Questions?

Do you have questions about mask wear? Reach out to your health care provider or contact Madigan Patient Advocacy at (253) 968-1145 for assistance.

Don’t forget to keep your family’s information up to date in DEERS!