Getting Care


Madigan Army Medical Center Temporary Visitor Guidelines 

EFFECTIVE August 24, 2021


Due to changing conditions with the Delta variant of COVID-19, we have updated our visitation policy. To promote the health and safety of our patients, visitors, staff and Madigan community, effective 23 August 2021, Madigan will allow a maximum of 1 adult caregiver/visitor per day into except for situations as indicated below:  

  • Pediatric outpatients: 2 adult caregiver (no additional children other than patient)
  • All inpatients at end-of-life: 2 visitors at a given time in the room, exceptions can be made
  • Adult Ambulatory/Same day Surgeries: 1 escort permitted until discharge
  • Surgery with planned admission: 1 escort may remain in the building until the surgeon completes the case and discusses it with him/her.  (Patient must agree to the sharing of the information with the escort/family member)
  • Emergency Department: NO visitors (exceptions for one adult visitor/escort are:  Elderly patients requiring physical assistance, Intoxicated or altered mental status, Behavioral health patients requiring an escort or attendant, Children under the age of 18 years of age, Critically ill, Others on a case-by-case basis if deemed appropriate and necessary by ER staff)
  • COMMAND Teams: Command teams (2 people) are encouraged to visit hospitalized Service members without interfering with patient care
  • All COVID inpatients (not listed above): No visitation unless noted above or with approval from the admitting/attending physician/team
  • Radiology, Pharmacy, and Lab: Due to limited capacity, only those individuals providing physical assistance may accompany

For questions/concerns, please ask a member of the patient’s healthcare team.


For all patients and visitors:

  • We encourage physical distancing in our waiting areas, but there are no capacity controls except as above
  • No more than 2 visitors per room at a given time (Charge Nurse/CNOIC/OIC can make exceptions)
  • Visitors who are sick will not be permitted to enter
  • Visitors may be re-screened by Madigan personnel at their discretion
  • All visitors must wear a face covering and should practice physical distancing regardless of immunization status
  • We encourage patients to remain closely connected to their loved ones through virtual means including Skype, FaceTime, Zoom, and phone  

Facility Entrances & Precautions:

As services are reopening more widely, door screeners have been removed from Madigan’s entrances. We want our patients to know that the lack of screeners does not remove the requirement for all staff, patients and visitors to continue to observe the 3W’s:
  • Wear a mask.

  • Watch your distance (Social distancing).

  • Wash your hands.

Patients entering without wearing a mask will politely be reminded by staff to wear a mask or be assisted in acquiring one from within one of the clinics or the information desk if they do not have one.

Universal Face Covering/ Hand Hygiene:

ALL patients, caregivers/escorts, and staff (over the age of 2) are REQUIRED to wear a face covering at all times within the hospital, Emergency Room (ER), or outlying clinics in accordance with appropriate state, federal, and Defense Health Agency requirements.

If the individual does not have a mask or face covering, a mask will be provided when entering the building. ALL will be required to perform hand hygiene when entering the building.

Emergency Department/ER Visitor Policy

Thank you for your patience and support as we work to ensure everyone’s safety! We will update guidance as appropriate based on new information.
For questions/concerns during your visit, please ask a member of the patient’s healthcare team.
For updates and resources, visit:
Madigan on Facebook:
Madigan’s COVID-19 website:

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)


Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


Don't forget to keep your family's information up-to-date in DEERS.