HomeGetting CareVisitor Guidelines

Getting Care


Madigan Army Medical Center Visitor Guidelines during COVID-19

Visitor policies updated November 24, 2020

In our continuing effort to protect patients, staff, and community from the spread of COVID-19 while increasing the face-to-face services we provide, Madigan has updated the visitation policy for the main hospital and outlying clinics:



ALL patients, visitors and staff will be screened prior to entering the facility for any COVID-19 symptoms based on the Centers for Disease Control and Prevention (CDC) screening criteria. Any person with COVID-19 symptoms or known exposure will not be permitted to enter the facility and will be routed for testing at the screening tent during operating hours. After hours, those who screen positive for COVID-19 symptoms will be routed to the Emergency Room (ER) or be informed to return to the screening tent the following day.

Facility-wide Facemask Requirement / Mandatory Hand Hygiene:

ALL patients, visitors, and staff (over the age of 2) are required to wear a facemask/covering at all times when entering the hospital, Emergency Room (ER), or outlying clinics. If you do not have your own mask or face covering, a mask will be provided for you as you enter the building. ALL will be required to perform hand hygiene when entering the building.

Social Distancing:

Social distancing has been proven to help slow the spread of COVID-19. Instructions and signage for areas like waiting rooms, and lounges are in place to ensure 6-feet of physical distance is maintained.

Visitor Policy | Effective November 24, 2020


For the safety and wellness of staff and patients, Madigan has implemented a "no visitor" policy for inpatient and outpatient care.

Exception: One adult for patients requiring a caregiver or escort as part of their medical care. *Restrictions and exceptions are as follows:

Inpatient Caregiver/Escort/Visitor Restrictions/Exceptions:

  • No caregivers/escorts/visitors under the age of 18 allowed.
  • No escorts/caregivers/visitors allowed in rooms of patients who have tested positive for COVID-19 or who are being tested for COVID-19, except for pediatric or end of life/critically ill patients.
  • Neonatal Intensive Care Unit (NICU), Pediatric Intensive Care Unit (PICU), and inpatient Pediatric unit (4N) can have one ADULT caregiver at a time and two adult caregivers in a 24 hours period.  
  • Any L&D, Postpartum, PICU, or inpatient Pediatric patient (4N) that has tested positive for COVID-19 or who is being tested for COVID-19, can have one ADULT caregiver, and must remain in the patient room until discharge.
  • Any NICU patient who has tested positive for COVID-19 or who is being tested for COVID-19 will not be permitted caregivers at this time.
  • End of Life/Palliative Care/critically ill may have one ADULT visitor a day and not limited to visiting hours.

All Outpatient Clinics, Outpatient Surgeries and Procedures Caregiver/Escort/Visitor Restrictions/Exceptions:

  • One ADULT caregiver permitted for Pediatric appointments.
  • No escort/caregiver/visitor permitted for L&D triage (outpatient) examination, or prenatal ultrasound in the antepartum diagnostic center (ADC 3rd floor) or radiology.
  • Pediatric surgical patients permitted one ADULT caregiver during their care. This adult is not limited to visiting hours and may stay in waiting areas to maintain social distancing.
  • Adult surgical patients allowed one adult escort to enter the facility, assist with check in, remain to collect valuables, and pick up outpatient medication from the pharmacy. Once this is complete, this escort may not wait in the surgical waiting area during surgery. They will wait outside the facility until notified to return.
  • No escort/caregiver/visitor permitted for Radiology and Laboratory services. Pediatric patients and those with physical limitations will be allowed one ADULT caregiver/escort.
  • Patients attending group appointments are not be permitted a caregiver/escort/visitor.


  • No visitors allowed. For the safety of all, any visitors that accompany adult ER patients will need to remain outside or in their cars.
  • One ADULT visitor will be permitted for Elderly (requiring assistance, power of attorney, etc.); intoxicated or altered; mental health patients; pediatric patients, and critically ill or end of life.
*Further exceptions to this policy may be made on a case-by-case basis in concert with the multi-disciplinary care team at the discretion of the Attending Physician of Record.


Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)


Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


Don't forget to keep your family's information up-to-date in DEERS.