The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Patient Resources

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Patient Locator

Madigan offers a locator service for admitted patients; call 253-968-0004.
An attendant will answer the phone 24 hours a day, 365 days a year.
Admitted patients may or may not give permission to release information to callers.
For media calling about the condition or status of a patient, please call the Public Affairs Office at 253-968-1901.

Madigan Information

Phone

Madigan Directory Assistance
253-968-1110
Puget Sound Military Appointment Center
800-404-4506
Health Net Federal Services    
844-866-9378
Madigan Referral Management Center   
253-968-1145, Option 5
Patient Assistance Center    
253-968-1145 
Beneficiary Counseling & Assistance Coordinators    
253-968-1145, Option 3
Patient Advocacy
253-968-1145, Option 4
Military Health System Nurse Advice Line
800-TRICARE (874-2273)

MHS GENESIS Patient Portal

Location

9040A Jackson Ave.
Joint Base Lewis-McChord, WA 98431

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Don’t forget to keep your family’s information up to date in DEERS!