Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

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Patient Locator

Madigan offers a locator service for admitted patients; call 253-968-0004.
An attendant will answer the phone 24 hours a day, 365 days a year.
Admitted patients may or may not give permission to release information to callers.
For media calling about the condition or status of a patient, please call the Public Affairs Office at 253-968-1901.

Madigan Information

Phone

Madigan Directory Assistance
253-968-1110
Puget Sound Military Appointment Center
800-404-4506
Health Net Federal Services    
844-866-9378
Madigan Referral Management Center   
253-968-1145, Option 5
Patient Assistance Center    
253-968-1145 
Beneficiary Counseling & Assistance Coordinators    
253-968-1145, Option 3
Patient Advocacy
253-968-1145, Option 4
Military Health System Nurse Advice Line
800-TRICARE (874-2273)

MHS GENESIS Patient Portal

Location

9040A Jackson Ave.
Joint Base Lewis-McChord, WA 98431

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Don’t forget to keep your family’s information up to date in DEERS!