Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More
Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

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Patient Locator

Madigan offers a locator service for admitted patients; call 253-968-0004.
An attendant will answer the phone 24 hours a day, 365 days a year.
Admitted patients may or may not give permission to release information to callers.
For media calling about the condition or status of a patient, please call the Public Affairs Office at 253-968-1901.

Madigan Information

Phone

Madigan Directory Assistance
253-968-1110
Puget Sound Military Appointment Center
800-404-4506
Health Net Federal Services    
844-866-9378
Madigan Referral Management Center   
253-968-1145, Option 5
Patient Assistance Center    
253-968-1145 
Beneficiary Counseling & Assistance Coordinators    
253-968-1145, Option 3
Patient Advocacy
253-968-1145, Option 4
Military Health System Nurse Advice Line
800-TRICARE (874-2273)

MHS GENESIS Patient Portal

Location

9040A Jackson Ave.
Joint Base Lewis-McChord, WA 98431

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Don’t forget to keep your family’s information up to date in DEERS!