*ADDITIONAL MAIN OUTPATIENT PHARMACY CHANGES BEGINING APRIL 19, 2021:
Patients can get same-day appointment, outside provider and if needed, refill prescriptions.
Patient safety is our #1 priority: In order to adhere to recommended CDC guidance to prevent the spread of COVID-19, there will be limited capacity inside the pharmacy lobby. Patients may be required to wait outside the pharmacy lobby.
Drive-Thru services will be limited to refill pick-up only. The drive-thru will be re-routed to the usual access road off of Gardner Loop Road used prior to the pandemic. There will be no screeners or other staff to direct traffic or provide curbside service.
The Refill Pick-Up Window in the hallway alongside the pharmacy is permanently closed.
Routine Refills: To support increased efficiency in workflow, use of the automated refill line (AudioCARE) at 253-968-2999 for routine refills is mandatory.
Masks and use of hand sanitizer is mandatory. Visitors not wearing masks consistent with command policy may be asked to leave the pharmacy.
We encourage our valued patients to minimize the number of people visiting the pharmacy. Whenever possible and practical, one individual may pick up medications for family members, or friends. A military ID card, or copy, is required for all patients receiving medication over the age of 14.
About Madigan's Pharmacies:
Madigan Army Medical Center has several pharmacies available on Joint Base Lewis-McChord. These pharmacies are located in Madigan Army Medical Center, on JBLM Lewis Main, JBLM Lewis North, and McChord Field. At all locations, when picking up prescriptions, you must have a military ID card for all patients’ ages 14 years and older. A photocopy of the patient's ID card may be used to pick up prescriptions.
Electronic prescriptions now accepted!
JBLM pharmacies now accept electronic prescriptions from providers located outside of the installation. Providers, please select the site "DOD MADIGAN JBLM FT LEWIS EPHCY" for all JBLM pharmacies. Please note that we currently cannot accept controlled medications electronically.
Madigan’s Message to Patients on our COVID-19 response and changes in operations at the Main Pharmacy:
Madigan has taken many precautions to protect our patients, staff and the JBLM community during since the COVID-19 pandemic began. As a result, there have been many changes. Patients assigned to South Sound and Puyallup Community Based Medical Homes, can now pick up their medication refills at their assigned clinic.
Current Madigan Outpatient Drive-Thru Pharmacy Hours:
6 a.m. to 5 p.m.
7 a.m. to 2 p.m.
(The Madigan Drive-Thru Pharmacy is CLOSED on Sundays.)
Questions? Call Madigan's Pharmacy Call Center & Prescription Transfer Information Line: 253-968-2586
Pharmacy questions, such as “Is my medication ready?”, “Did you receive a prescription from my doctor?”, or any others, contact Madigan’s Pharmacy Call Center at 253-968-2586.
- The Call Center hours of operation are Monday - Saturday 8:00 a.m. to 4:00 p.m.
- Questions? Call the Pharmacy Call Center first, our staff will assist you!
- Contact the Madigan Pharmacy Call Center for requests to transfer your prescription to a retail pharmacy.
How To Refill Your Prescriptions
Pharmacy refills are filled by calling the automated refill line at 253-968-2999. Prescriptions will be ready in 3 business days. All refills are mandatory call-in-advance. This allows us time to prepare your prescription for pick-up.
With the convenience and ease of the TRICARE Home Delivery Pharmacy Program, you can spend less time waiting at the pharmacy and more time with family and friends.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs