Pharmacy

We fill new prescriptions and refills at no cost for covered medications for

• Active-Duty Service Member
• Active-Duty Family Members
• Retirees and their Family Members
• Tricare Beneficiaries

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You must activate the prescription(s) (process below)

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy (preferred method), or
• You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select:

• Pharmacy name: DOD JB LEWIS MCCHORD PHARMACY
• NCPDP/NPI number: 4927464/1619076650

If you hand-carry a written prescription:

Select Drop Off Prescription option on kiosk to check in.   Due to prioritization of acute, post-surgical and Emergency Department prescriptions, handwritten (hardcopy) prescriptions are generally processed for next day pick up.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred 

Scan the QR code below or go to: https://my.MHSgenesis.health.mil

Follow the prompts on your mobile device.

Option 2: Secure Messaging

Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal.

• Click Messaging for new and renewal prescriptions.
• Click Send a Message
• Select patient(s) needing medications.
• Select JBLM Madigan Main Outpatient Pharmacy as recipient.
• Type New Prescription Activation in the subject line.
• In the message field, type the names of the medications you need activated. 
• After you submit your request, wait for a confirmation message from pharmacy staff.  Confirmation message will be sent during normal business hours and will include your pick up date.

Option 3: Call the Pharmacy

• Call 253-968-2586 opt 6 to activate your prescription.

Processing times may vary based on pharmacy staffing and resources.

Option 4: In Person

Go to the Main Pharmacy. Select Drop Off Prescription option on kiosk to check in.   

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 253-893-8804. Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: Call the Pharmacy

• Call 253-968-2586 opt 6 to refill your prescription.

Picking Up Your Prescriptions

 

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Madigan's Formulary

For TRICARE Network providers, please visit our formulary page.
 

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.