MAIN OUTPATIENT PHARMACY INFORMATION:
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Patients can get same-day appointment, outside provider, renewal, and if needed, refill prescriptions inside the Main Outpatient Pharmacy.
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As of Oct. 12, 2021, Madigan transitioned to a new process similar to a civilian retail pharmacy experience. Patients enter the Main Outpatient Pharmacy and have a short conversation with staff at the front desk about the prescribed medication that needs to be filled. Next, our patients are given an approximate time to return to the pharmacy that same day. Patients may return to pick up medications up to 7 days later at their convenience.
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The new retail style process adopted by the Main Outpatient Pharmacy resolves patients experiencing extended wait times in the pharmacy lobby or being tethered to the hospital for hours if there is an unforeseen or known delay, on a day-to-day basis, in real time.
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Patient safety is our #1 priority: In order to adhere to recommended CDC guidance to prevent the spread of COVID-19, there will be limited capacity inside the pharmacy lobby. Patients may be required to wait outside the pharmacy lobby.
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Drive-Thru services are for refill pick-up only. The drive-thru has been re-routed to the usual access road off of Gardner Loop Road used prior to the pandemic. There are no screeners or other staff to direct traffic or provide curbside service.
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The Refill Pick-Up Window in the hallway alongside the pharmacy is permanently closed.
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Routine Refills: To support increased efficiency in workflow, use of the automated refill line (AudioCARE) at 253-968-2999 for routine refills is mandatory.
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Masks and use of hand sanitizer is mandatory. Visitors not wearing masks consistent with command policy may be asked to leave the pharmacy.
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We encourage our valued patients to minimize the number of people visiting the pharmacy. Whenever possible and practical, one individual may pick up medications for family members, or friends. A military ID card, or copy, is required for all patients receiving medication over the age of 14.
About Madigan's Pharmacies:
Madigan Army Medical Center has several pharmacies available on Joint Base Lewis-McChord. These pharmacies are located in Madigan Army Medical Center, on JBLM Lewis Main, JBLM Lewis North, and McChord Field. At all locations, when picking up prescriptions, you must have a military ID card for all patients’ ages 14 years and older. A photocopy of the patient's ID card may be used to pick up prescriptions.
Electronic prescriptions now accepted!
JBLM pharmacies now accept electronic prescriptions from providers located outside of the installation. Providers, please select the site "DOD JB LEWIS MCCHORD PHARMACY" for all JBLM pharmacies. Please note that we currently cannot accept controlled medications electronically.
Madigan’s Message to Patients on our COVID-19 response and changes in operations at the Main Pharmacy:
Madigan has taken many precautions to protect our patients, staff and the JBLM community during since the COVID-19 pandemic began. As a result, there have been many changes. Patients assigned to South Sound and Puyallup Community Based Medical Homes, can now pick up their medication refills at their assigned clinic.
Questions? Call Madigan's Pharmacy Call Center & Prescription Transfer Information Line: 253-968-2586
Pharmacy questions, such as “Is my medication ready?”, “Did you receive a prescription from my doctor?”, or any others, contact Madigan’s Pharmacy Call Center at 253-968-2586.
- The Call Center hours of operation are Monday thru Friday 8:30 a.m. - 5 p.m. & Saturday 8:30 a.m. - 3 p.m.
- Questions? Call the Pharmacy Call Center first, our staff will assist you!
- Contact the Madigan Pharmacy Call Center for requests to transfer your prescription to a retail pharmacy.
How To Refill Your Prescriptions
Pharmacy refills are filled by calling the automated refill line at 253-968-2999. Prescriptions will be ready in 3 business days. All refills are mandatory call-in-advance. This allows us time to prepare your prescription for pick-up.
How To Refill Your Prescriptions With ScriptCenter:
Do you have refills to pick up from Madigan? Do you dread waiting in line? Now you don’t have to!
Madigan Army Medical Center patients can use the new, automated ScriptCenter medication dispensary to get their refills.
- The ScriptCenter allows patients to pick up their refilled prescriptions any time the Medical Mall is open, which is 6 a.m. to 9 p.m., Monday through Friday, as well as Saturdays 7 a.m. to 3 p.m. That is a combined total of more than 10 hours longer than the Pharmacy itself is open, though it should be noted that there is no staff support for the machine should a patient have trouble when the Pharmacy is closed.
- The user-friendly vending machine holds hundreds of medications that the Pharmacy staff stocks as refill requests are submitted. It sits in the small alcove next to the Dermatology Clinic on the first floor of the Medical Mall just past the Outpatient Pharmacy’s waiting room. Active duty, dependents, retirees and all eligible DoD ID holders can access the ScriptCenter after enrolling and it has easy to follow instructions.
- To get your refills from the ScriptCenter, you will need to call the refill line at (253) 968-2999 and select it as your pick-up location option. As with all refills, you will need to allow three business days for the Pharmacy staff to process the request. Once ready, they will load it into the ScriptCenter for you to pick up at your convenience. The machine will walk you through its use with menus and prompts, but there is also a poster on the wall next to it to help you get your account set up in the ScriptCenter.
- The first time you use the machine you will need to enroll and, very importantly, have a prescription number of one of the refills you called in for pick-up, as well as your military ID card. The prescription number will allow the machine to connect your medication profile in the Pharmacy with your username and password that you will set up on this first visit. Follow the prompts to set up a username, password and password retrieval question. It will also ask for that prescription number. Once the enrollment process is complete, it will give you a receipt where you can record your information for safekeeping. You can recover your user ID or PIN by pressing “Forgot ID” or “Forgot PIN”. You can add your military ID to use instead of your user ID to make logging in even easier.
- Remember to bring your prescription number the first time you pick up. Then, you are ready to review your shopping cart and retrieve your medications. The ScriptCenter can only provide refills because a new, or renewed, prescription may require a pharmacist to counsel the patient. It also follows a different path through processing within the Pharmacy. Refills are simpler to process and, therefore, lend themselves nicely to the use of a vending machine. The ScriptCenter has no refrigeration or stabilization capacity so any medications that must be kept cold or that are mixed or reconstituted, like antibiotics, cannot be stored in the machine. These must be picked up at window in the main lobby or the drive-thru. This is also true of controlled substances.
UPDATE: Refill Pharmacy Services at The JBLM Main Exchange Are Closed As of 16 August, 2021:
Effective August 16, 2021, the JBLM Main Exchange Pharmacy Refill location will be closed and no longer available as an option for refill pickup. We thank you for your support of this location! Closure of this site allows us to focus additional equipment and personnel to our higher volume pharmacies across JBLM in an effort to better serve all of our patients.
We hope to reopen at this site sometime later this year; we apologize for any inconvenience and thank you for your support!
With the convenience and ease of the TRICARE Home Delivery Pharmacy Program, you can spend less time waiting at the pharmacy and more time with family and friends.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.