HomeHealth ServicesPharmacy

Health Services




  • Patients can get same-day appointment, outside provider, renewal, and if needed, refill prescriptions inside the Main Outpatient Pharmacy.

  • Patient safety is our #1 priority: In order to adhere to recommended CDC guidance to prevent the spread of COVID-19, there will be limited capacity inside the pharmacy lobby. Patients may be required to wait outside the pharmacy lobby.

  • Drive-Thru services will be limited to refill pick-up only.  The drive-thru will be re-routed to the usual access road off of Gardner Loop Road used prior to the pandemic.  There will be no screeners or other staff to direct traffic or provide curbside service.

  • The Refill Pick-Up Window in the hallway alongside the pharmacy is permanently closed.

  • Routine Refills: To support increased efficiency in workflow, use of the automated refill line (AudioCARE) at 253-968-2999 for routine refills is mandatory.

  • Masks and use of hand sanitizer is mandatory. Visitors not wearing masks consistent with command policy may be asked to leave the pharmacy.

  • We encourage our valued patients to minimize the number of people visiting the pharmacy.  Whenever possible and practical, one individual may pick up medications for family members, or friends.  A military ID card, or copy, is required for all patients receiving medication over the age of 14.

About Madigan's Pharmacies:

Madigan Army Medical Center has several pharmacies available on Joint Base Lewis-McChord. These pharmacies are located in Madigan Army Medical Center, on JBLM Lewis Main, JBLM Lewis North, and McChord Field. At all locations, when picking up prescriptions, you must have a military ID card for all patients’ ages 14 years and older. A photocopy of the patient's ID card may be used to pick up prescriptions.

Electronic prescriptions now accepted!

JBLM pharmacies now accept electronic prescriptions from providers located outside of the installation. Providers, please select the site "DOD JB LEWIS MCCHORD PHARMACY" for all JBLM pharmacies. Please note that we currently cannot accept controlled medications electronically.

Madigan’s Message to Patients on our COVID-19 response and changes in operations at the Main Pharmacy:

Madigan has taken many precautions to protect our patients, staff and the JBLM community during since the COVID-19 pandemic began. As a result, there have been many changes. Patients assigned to South Sound and Puyallup Community Based Medical Homes, can now pick up their medication refills at their assigned clinic.

Questions? Call Madigan's Pharmacy Call Center & Prescription Transfer Information Line:  253-968-2586

Pharmacy questions, such as “Is my medication ready?”, “Did you receive a prescription from my doctor?”, or any others, contact Madigan’s Pharmacy Call Center at 253-968-2586.

  • The Call Center hours of operation are Monday thru Friday 8:30 a.m. - 5 p.m. & Saturday 8:30 a.m. - 3 p.m.
  • Questions? Call the Pharmacy Call Center first, our staff will assist you!
  • Contact the Madigan Pharmacy Call Center for requests to transfer your prescription to a retail pharmacy.

How To Refill Your Prescriptions

Pharmacy refills are filled by calling the automated refill line at 253-968-2999. Prescriptions will be ready in 3 business days. All refills are mandatory call-in-advance. This allows us time to prepare your prescription for pick-up.

*NEW: Refill Pharmacy Services at The JBLM Main Exchange:

Opening Date: 7 July 2021
Services: Refill Pick-up ONLY at this location (All refills called into the Audio Care Refill Line; 3 business day turn around to process)
                Refill Line: 253-968-2999; Option # 2
*REFILL ONLY, No New Prescriptions filled at this location
Hours: Mon-Fri 10:00 a.m. to 6:00 p.m. CLOSED on Saturday, Sunday, and all Federal Holidays


+Learn More About New Pharmacy Prescriptions & Your Options

With the convenience and ease of the TRICARE Home Delivery Pharmacy Program, you can spend less time waiting at the pharmacy and more time with family and friends.

+ Learn More About Transferring Your Prescriptions to Mail Order

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.


Contact The Pharmacy

​9040 Jackson Ave. Tacoma, WA 98431

Pharmacy Hours of Operation:

Lobby: Monday thru Friday 8:30 a.m. - 5 p.m.
Lobby: Saturday 8:30 a.m. - 3 p.m.
Monday thru Friday 8:30 a.m. - 5 p.m.
*Drive-thru is exclusively for called-in refill pick-ups only*

Pharmacy Call Center:

  • Hours of operation: Monday thru Friday 8:30 a.m. - 5 p.m. & Saturday 8:30 a.m. - 3 p.m.
  • Contact the Madigan Pharmacy Call Center for requests to transfer your prescription to a retail pharmacy.
  • Contact The Pharmacy Call Center at:     253-968-2586

Pharmacy Refills

Pharmacy refills are filled by calling the automated refill line at: 

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)


Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


Don't forget to keep your family's information up-to-date in DEERS.