Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.
 

Health Services

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Army Public Health Nursing


Army Public Health Nursing enables Total Force readiness through promoting population-focused health, mitigating disease and injury, assuring Force Health Protection, informing policy, and responding to emerging health threats. 


Here at JBLM we act as health consultants to CYS, manage multiple epidemiological programs such as STI, animal bites, and HIV, and also run health promotional activities for the military beneficiary community.

Contact Us

Phone

253-968-4382

Location

Preventive Medicine Clinical Services
Building 9025
5th Street
Joint Base Lewis-McChord, WA 98431

Don’t forget to keep your family’s information up to date in DEERS!