Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More
Also, you have until Feb. 28 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Getting Care

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MHS GENESIS is Here!

The Department of Defense’s new electronic health record, MHS GENESIS, is here at Madigan Army Medical Center. MHS GENESIS has replaced TRICARE Online at this facility.

What is MHS GENESIS?

MHS GENESIS provides you and your providers with enhanced, secure technology to manage your health information. MHS GENESIS is the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

  • View health information
  • Schedule appointments
  • Communicate securely with providers
  • Request prescription refills

The MHS GENESIS Patient Portal has replaced the TRICARE Online Patient Portal.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal have replaced TRICARE Online, including the patient portal and secure messaging, at this facility.

  • If you had a TRICARE Online account, it has migrated to MHS GENESIS. You don’t need to do anything.
  • Log onto the MHS GENESIS Patient Portal using your DS Logon Premium Account.
  • If you don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the DMDC website or call 800-538-9552.

Contact Us

Phone

Madigan Directory Assistance
253-968-1110

Pacific Integrated Referral Management and Appointing Center
800-404-4506
Hours: Monday-Friday
6 a.m. to 6 p.m.

Health Net Federal Services   
844-866-9378
Madigan Referral Management Center   
253-968-1145, Option 5
Patient Assistance Center    
253-968-1145 
Beneficiary Counseling & Assistance Coordinators    
253-968-1145, Option 3
Patient Advocacy
253-968-1145, Option 4
MHS Nurse Advice Line
800-TRICARE (874-2273)

Hours

Madigan Army Medical Center
Monday-Friday
8 a.m. to 5 p.m.
Outpatient Pharmacy Hours
Lobby:
Monday-Friday
8:30 a.m. to 5 p.m.
Saturday
7 a.m. to 3 p.m.

Location

9040A Jackson Ave.
Joint Base Lewis-McChord, WA 98431


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Don’t forget to keep your family’s information up to date in DEERS