Due to the government lapse in appropriations, updates to this site may be limited. When the lapse in appropriations ends, we’ll resume normal operations. If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. For questions about TRICARE during the shutdown, please visit www.tricare.mil/shutdown.

Getting Care

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MHS GENESIS is Here!

The Department of Defense’s new electronic health record, MHS GENESIS, is here at Madigan Army Medical Center. MHS GENESIS has replaced TRICARE Online at this facility.

What is MHS GENESIS?

MHS GENESIS provides you and your providers with enhanced, secure technology to manage your health information. MHS GENESIS is the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

  • View health information
  • Schedule appointments
  • Communicate securely with providers
  • Request prescription refills

The MHS GENESIS Patient Portal has replaced the TRICARE Online Patient Portal.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal have replaced TRICARE Online, including the patient portal and secure messaging, at this facility.

  • If you had a TRICARE Online account, it has migrated to MHS GENESIS. You don’t need to do anything.
  • Log onto the MHS GENESIS Patient Portal using your DS Logon Premium Account.
  • If you don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the DMDC website or call 800-538-9552.

Madigan offers MHS GENESIS Patient Portal & DS Logon workshops for patients!

Need assistance navigating or accessing the MHS GENESIS Patient Portal? Get one-on-one guidance from our informatics team right here at Madigan Army Medical Center!
(MHS GENESIS Patient Portal & DS Logon Workshop times below do not include federal holidays.)

Contact Us

Phone

Madigan Directory Assistance
253-968-1110

Hours

Madigan Army Medical Center
Monday-Friday
8 a.m. to 5 p.m.

Outpatient Pharmacy
Monday-Friday
8:30 a.m. to 5 p.m.
Saturday
7 a.m. to 3 p.m.

Location

9040A Jackson Ave.
Joint Base Lewis-McChord, WA 98431

Don’t forget to keep your family’s information up to date in DEERS