Patient Assistance Center
About Us
Welcome to the Patient Assistance Center! Whether you have questions on your TRICARE benefits, need assistance with a medical bill from a provider in the community, or want to speak with someone about your care at Madigan, the Patient Assistance Center staff is here to help. Madigan has conveniently located Beneficiary Counseling and Assistance Coordinators, a Debt Collection Assistance Officer, Patient Advocates, and Supplemental Care Coordinators for all of our patients in one convenient location. The mission of Patient Advocates is to ensure our patients are satisfied with their medical care at Madigan and are treated with the utmost dignity and respect. Patient Advocates may assist a patient’s flow through the medical system, as well as enhance the relationship between the patient and the staff. Madigan’s Patient Advocates are here to ensure your concerns and suggestions are properly addressed. We are ready to assist you with any situation in which our hospital staff may not be able to provide immediate resolution.
Our Services
- Patient Advocacy
- Counseling about TRICARE benefits
- Assistance with Madigan and network referrals
- TRICARE Prime Travel Benefit
- Active duty network referral assistance
- Assistance with claims from network care (Supplemental Care)
Are you a new patient to Madigan? Visit our New Patient Information page.
For information on TRICARE plans, visit Find a TRICARE Plan.
To learn about referrals for specialty care, visit our Appointments & Referrals page.
Feel free to call us at (253) 968-1145 with your concerns, suggestions and compliments. We strive to provide the best healthcare program to all beneficiaries and with your feedback; we will continuously seek better alternatives to provide these services. Your concerns are always important to us.
Directions
The Patient Assistance Center is located in the East Corridor on the second floor of Madigan's Medical Mall.