Health Services


Family Medicine Clinic 

MHS GENESIS Patient Portal:

The Patient Portal is the most efficient and secure method of communicating with the provider team. It provides a summary of your most recent clinical visit, labs, see upcoming appointments, and the ability to request medication renewals. This is the Preferred Method of communicating with the provider.

Active Duty Sick Call

Sick Call Hours: 0730-0800
Location: Cardinal/Swan Team- Ground floor of the Medical Mall, next to the orange elevators near the coffee shop.

Active Duty Personnel will report to the Cardinal/Swan Team during sick call hours to receive a same day appointment with a Department of Family Medicine provider. Appointments are on a first come first served basis. Sick Call appointments cannot be made over the phone or by the appointment line; appointments are made face-to-face only. All Service members will sign their name in the SICK CALL Record book to verify date, time, and presence. (Please note that traditional sick call is not utilized at the Department of Family Medicine.)

Medication Renewal Request

*Preferred Method* Utilize the MHS Genesis Patient Portal to request medication renewals from your provider. Include the medication name(s) in your message.

*Alternate Method* Call the Clinic Nurse Line at 253-968-0770 and leave a detailed message, including your name, date of birth and DoD ID #, and the medication you wish to refill.

Refills are processed through the pharmacy, not Family Medicine. It is recommended that you initiate your medication refill request a week prior to your medication running out. Please note that requests require three business days for processing; if you need an urgent refill, contact Pharmacy directly at 253-968-2510.

If you require medication refills, please call the Madigan refill line at 253-968-2999 to ensure all available refills have been used before proceeding with below instructions:


From the Madigan Army Medical Center Gate (Interstate 5 exit 122) continue on Jackson Ave. to the second traffic light (on base) and turn right at Beaumont Ave. Madigan Family Medicine is located on the ground floor of the Medical Mall.


Madigan’s Patient Centered Medical Home Primary Care Clinics are Army Medical Homes with an interdisciplinary approach to delivering evidence-based, comprehensive primary care– coordinating care delivered outside of the primary care setting and proactively engaging patients as partners in health.

The Army Medical Home is designed around one core principle: putting patients first. The Army Medical Home is Army Medicine’s gateway to influence the “life space” where patients make decisions on the key determinants of health and wellness–sleep, activity, and nutrition (that is, the Performance Triad).

Each patient will partner with a team of healthcare providers – physicians, nurses, behavioral health, clinical pharmacists, physical therapy and case management professionals to develop a comprehensive, personal healthcare plan. This team will form a partnership with you to provide improved access, coordinate needed services, answer your questions, and ensure that you get the care you need. Your Medical Home team will remain the same as long as they continue to work within your medical home. This will improve your continuity of care and allow you to develop a closer partnership with your team. The Army Medical Home model has been shown to improve patients’ overall health, resulting in fewer emergency and urgent care visits, decreased hospital admissions, shorter inpatient stays and fewer inpatient readmissions among other positive results.

To transition from a “healthcare system” to a System for Health, moving away from episodic care to a standardized, long-term model that achieves optimal health outcomes. The Army Medical Home model will facilitate the transformation to a System for Health and be the primary care means for providing patient-centered comprehensive care to patients. The desired end state is for all patients to receive coordinated, comprehensive care guided by the Army Medical Home. Key to this coordination is improved communication using face-to-face and technological methods such as MHS GENESIS Patient Portal and the Nurse Advice Line, strengthened by a firm patient-provider relationship.

Primary Services

  • Full scope of Patient Centered care for acute illness, chronic medical problem management and preventive care
    • Adult Care
    • Obstetrics Care
    • Pediatrics Care
    • Geriatrics Care
  • Ambulatory Procedures
    • Joint and Trigger Point Injections
    • Liquid Nitrogen Skin Treatments
    • Endometrial Biopsy
    • Intrauterine Device placement or removal
    • Minor Skin Surgery
    • Toenail Removal
    • Vasectomy (Male Sterilization)
    • Cardiac Stress Testing
    • In office testing/treatment, such as: EKG, Urinalysis, Pregnancy Testing, Intravenous Therapy, Intramuscular injections, Nebulizer Treatments
  • Immunizations
  • Diabetic education
  • Behavioral Health
  • Clinical Pharmacol Therapy
  • Case Management Services
  • Physical Therapy (Active Duty Servicemembers may directly book appointments at 1-800-404-4506 without PCM referral)

Our PCMH Teams

  • Cardinal Team
  • Swan Team
  • Eagle Team
  • Falcon Team
  • Jay Team

Nurse Appointment Services
Nurse appointment services are available Monday thru Friday. Please.

  • Immunizations*
  • Follow-up Blood Pressure Checks (initial concerns must be addressed at a visit with your provider)
  • Suture Check and Removal/Dressing Change
  • Height and Weight Check
  • Urinary Tract Infections for those who are between 18-55
  • Pregnancy Testing (Clinic pregnancy tests are not required for civilians to verify pregnancy. If home test is positive, please call our OB Care Coordinator to schedule an initial appointment at 253-968-0676)
  • Depo Provera injections (Not available for first time)
  • Repeat B12 injections (Not available for first time)
  • IPPD placement and reading
  • Rhogam administration (must have prior order from provider)

*Well child immunizations for children under 2 years of age require a well-child examination appointment before immunization.

Madigan Army Medical Center Tobacco Cessation Clinics:

Most clinics have on-site cessation programs, speak to your Primary Care Provider or
call the Armed Forces Wellness Center at 966-3757

Family Medicine Clinic

Physical Address

Madigan Army Medical Center
Ground Floor, Medical Mall
9040 Jackson Ave.
Tacoma, WA 98431

Business Hours

Monday - Friday 7:45 a.m. - 1130 a.m. and 1215 p.m. – 4:00 p.m.
The third Thursday of the month 7:45 a.m. - 11:30 a.m.
Closed on Federal Holidays and Selected Training Holidays

Contact Information

Team Phone Number: (253) 968-0770
(Please follow prompts to be directed to the correct team.)    

Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Hours: Monday-Friday: 6:00 a.m. - 6:00 p.m.
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431

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