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News | Jan. 17, 2022

NEW PHARMACY ACTIVATION AND PICKUP PROCESS

By Madigan Public Affairs

Madigan Army Medical Center  –  

NEW PHARMACY ACTIVATION AND PICKUP PROCESS

Introducing Q-Anywhere! You still have the option of standing in line, but why not skip it?


-Enter the patient’s DoD ID# and follow the prompts, once completed you will receive the following message: “We activate anything new within the past 14 days and you will receive a text when they are ready.”

-When we begin processing the prescription, you will receive one of the three following responses:
“Your prescription is ready for pick-up. Please pick up your medication anytime from 8:30 a.m. – 5:00 p.m. Mon-Fri at the Main Outpatient Pharmacy; windows 7 or 8.”
*This message represents SUCCESS!

-OR-

“Thank you for using Q-Anywhere. No new prescriptions were seen on your profile….”
*This message represents that there is nothing new within the last 14 days, not necessarily that nothing is available on your profile.

-OR-

“This prescription requires a Prior Authorization (PA)….”
*This message represents that there is a prescription, but it cannot be processed without further intervention from the provider.
 

Prescriptions may be activated via Q-code Monday thru Friday 8:30 a.m. – 5:00 p.m.

Please note, you must enter the DoD ID# of the patient you wish to pick up prescriptions for! Once you submit your request, the Pharmacy will begin processing your prescription(s) and will contact you if we have any questions. Prescriptions activated in Q-Anywhere by 3:00pm will be available for pick-up the SAME DAY. Prescriptions activated after 3:00 p.m. will be available for pick-up the next business day (Mon-Fri) after 8:30 a.m.

Prescriptions activated on Saturday using Q-Anywhere will be available for pick-up Monday-Friday 8:30 a.m. to 5:00 p.m.  
Monday through Friday from 8:30 a.m. to 5:00 p.m.

Pharmacy will only process prescriptions submitted to the Pharmacy within the past 14 days. You will receive a text message when your prescriptions are ready for pick-up. If you have prescriptions outside of this timeframe, please come into the pharmacy lobby to activate your prescriptions. When returning for pick-up, please proceed to the Pharmacy Lobby.

Contact Us

Phone

Madigan Directory Assistance:
253-968-1110
Puget Sound Military Appointment Center:
800-404-4506
Health Net Federal Services:    
844-866-9378
Madigan Referral Management Center:    
253-968-1145, Option 5
Patient Assistance Center:    
253-968-1145 
Beneficiary Counseling & Assistance Coordinators:     
253-968-1145, Option 3
Patient Advocacy
253-968-1145, Option 4
Nurse Advice Line (always open):    
800-TRICARE (874-2273)

___________________________

Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

THE MHS GENESIS PATIENT PORTAL
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9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


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