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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.


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News & Gallery

News | Aug. 3, 2025

SCRIPTCENTER HAS MOVED!

*** SCRIPTCENTER HAS MOVED! ***
Due to popular demand, we’ve upgraded to a larger-capacity ScriptCenter to hold more prescriptions and reduce wait times. Find the new ScriptCenter at the Lewis Exchange Pharmacy Lobby! #CareWithCompassion 
-- ScriptCenter Hours: Mon-Fri 8AM-9:30PM / Sat, Sun 9AM-9:30PM

Madigan Information

Phone

To schedule an appointment by phone, call the PIRMAC at 800-404-4506.

Questions?

Do you have questions about mask wear? Reach out to your health care provider or contact Madigan Patient Advocacy at (253) 968-1145 for assistance.
Don’t forget to keep your family’s information up to date in DEERS!