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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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News & Gallery

Feature | April 28, 2023

DHA Minute | April 2023

By Jaime Chirinos

UNITED STATES  –   This month’s DHA Minute focuses on the Defense Health Agency’s new Employee Engagement Advisory Council. Visit the council’s SharePoint page on Inside DHA to learn more, including how you can join the council: https://info.health.mil/cos/admin/DEEAC/.

Videos

Madigan Army Medical Center Videos

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Text only: Defense Health Agency logo. Patient and Family Partnership Councils.

Patient and Family Partnership Councils

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Icon of syringe. Text reads, "You have options!"

Unlock Your Health by Getting Vaccinated

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Clip art image of desktop screen with screenshot of MHS GENESIS Patient Portal.

Technical Support for MHS GENESIS

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Clip art images of desktop computer that says "WE ARE OPEN 24/7." Computer is connected to smartphone, laptop, and tablet.

What is MHS GENESIS Patient Portal?

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TRICARE Anxiety Video Image

TRICARE Covered Mental Health Services

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TRICARE NAL vs Telemedicine

TRICARE Nurse Advice Line vs. Telemedicine

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TRICARE Mental Health Providers

TRICARE Mental Health Providers

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Kid's Mental Health Video Image Cover

TRICARE and Kids’ Mental Health

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TRICARE Pharmacy Options

TRICARE Pharmacy Options

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TRICARE Telemental Health Services

TRICARE Telemental Health Services

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TRICARE Copayments vs Deductibles video image cover

TRICARE Copayments vs. Deductibles

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TRICARE: Vaccine Costs

TRICARE: Vaccine Costs

More
Don’t forget to keep your family’s information up to date in DEERS!