Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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Madigan subject matter experts Col. (Dr.) George Leonard, Chief Medical Officer, and Lt. Col. (Dr.) Luke Mease, Chief of Preventive Medicine, explain what we can expect with the COVID-19 vaccine. For more information about the COVID-19 vaccine distribution plan and FAQs, please visit: https://go.usa.gov/xArC9

Dec. 18, 2020

VIDEO: Covid-19 Vaccines Explained

Madigan Army Medical Center, Joint-Base Lewis McChord, Wash — Madigan subject matter experts Col. (Dr.) George Leonard, Chief Medical Officer, and Lt. Col. (Dr.) Luke Mease, Chief of Preventive Medicine, explain what we can expect with the COVID-19 vaccine. For more information about the COVID-19 vaccine distribution plan and FAQs, please visit: https://go.usa.gov/xArC9 #CareWithCompassion #JBLM #COVID19 #COVID19Vaccine (Video filming & editing & FX by Ryan Graham, Madigan Visual Information Team, Produced by Joseph Jones, Madigan Public Affairs Office)

Videos

Madigan Army Medical Center Videos

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TRICARE: Vaccine Costs

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