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Madigan Information

Telephone Number(s)

Madigan Directory Assistance:
(253) 968-1110
Puget Sound Military Appointment Center:
(800) 404-4506
Health Net Federal Services:    
(844) 866-9378
Madigan Referral Management Center:    
253-968-1145 option #5
Patient Assistance Center:    
(253) 968-1145 
Beneficiary Counseling & Assistance Coordinators:     
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):    
(800) TRICARE (874-2273)


Need Guidance About A Referral Or Consultation For Specialty Care? Download The Specialty Care Referral Guide

Your Electronic Health Record

Location: Click Map Below for Directions

9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431


News | May 19, 2022

Baby Formula Shortage Information

Misinformation Alert!

Amid the ongoing baby formula shortage that has unfortunately occurred over recent weeks, the image above has circulated on social media platforms claiming that TRICARE is supplying and/or delivering baby formula directly to all beneficiaries. This information is inaccurate and potentially an attempt to exploit military families with misleading claims during a time that is difficult for many.
“The Defense Health Agency is always concerned about the health, wellness and safety of all our beneficiaries. Currently during this infant formula shortage our military pediatricians are discussing with parents the best recommendations to fulfill their baby’s health and nutrition needs.  While TRICARE covers formulas and vitamins for infants with metabolic disorders, TRICARE does not cover regular baby formula for otherwise-healthy infants.

TRICARE also does not directly ship baby formula to beneficiaries. Parents of children who have a medical need for specialized formula should work with their pediatrician, Primary Care Manager (PCM) or specialist to identify medically appropriate and safe feeding alternatives in the case that the formula they need is unavailable.”
- Defense Health Agency 

There are many variations of this graphic/post, some with different contact info, logos, and web addresses sharing the same disinformation. Some of these misleading posts use logos and/or names of legitimate companies but have not been sent out or posted by the companies themselves. Please DO NOT send your private information if you have seen this or similar posts. We urge our patients to avoid misuse of their personal health information by guarding it with secure passwords, organized record-keeping, and ONLY sharing information with trusted sources.

With the baby formula shortage, what should I do if I can't find any?

Since the outbreak of COVID-19, there have been significant shortages of infant formulas in some stores. Current shortages have been largely caused by supply chain issues and a recall of several contaminated baby formula products. Check with your local stores or online retailers about availability.
To help ease the impact of shortages, the American Academy of Pediatrics (AAP) advises buying no more than a 10-day to 2-week supply of formula.

What if baby formula is out of stock everywhere?

If you're struggling to find baby formula, here are some tips that can help. Keep in mind, this advice is strictly for URGENT situations. If you have any concerns about your baby's nutrition, please talk with your pediatrician:
• Check smaller stores and drug stores, which may not be out of supply when the bigger stores are.
• If you can afford it, buy formula online until store shortages ease. Purchase from well-recognized distributors and pharmacies rather than individually sold or auction sites. Do not import formula from overseas, since imported formula is not FDA-reviewed.
• For most babies, it is OK to switch to any available formula, including store brands, unless your baby is on a specific extensively hydrolyzed or amino acid based formula such as Elecare (no store brand exists). If you are unsure, talk with your pediatrician.
• Check social media groups. There are groups dedicated to infant feeding and formula, and members may have ideas for where to find formula. Make sure to check any advice with your pediatrician.
• If no formula can be found, consider borrowing a can from a friend.

Is it OK to put more water in baby formula?

No. While it may be tempting to water down formula to stretch it out, you should never do that! Always follow label instructions or those given to you by your pediatrician. Watering down formula is dangerous. It can cause nutritional imbalances in your baby and lead to serious health problems. Always mix formula as directed by the manufacturer.

Can you make your own baby formula?

The AAP strongly advises against homemade formula. Although recipes for homemade formulas circulating on the internet may seem healthy or less expensive, they are not safe and do not meet your baby's nutritional needs. Infant deaths have been reported from use of some homemade formulas.

Can I give my baby alternative milk products if I can't find formula?

Milk alternatives are not recommended for infants under a year of age. Be especially careful to avoid almond or other plant milks as these are often low in protein and minerals.

Can I give my baby toddler formula?

Toddler formulas are not recommended for infants. However, if you absolutely have no other choice, toddler formula is safe for a few days for babies close to a year of age.

What is the shelf life of baby formula?

Check the "use by" date on infant formula, which is required by FDA regulations to be on each container. Until that declared date, the formula will contant no less than the amount of each nutrient on the product label and will otherwise be of acceptable quality.


Always talk with your pediatrician about any concerns you have about feeding your baby.

More information can be found at on these specific topics:

•             Ask the Pediatrician: What should I know about the infant formula recall?
•             How to Safely Prepare Formula with Water
•             Is Homemade Baby Formula Safe?
•             Is it OK to buy imported formulas online?
•             Relactation: Starting Over With Breastfeeding
•             Induced Lactation: Breastfeeding for Adoptive Parents

Don't forget to keep your family's information up-to-date in DEERS.