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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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On 16 April 2024, Madigan Army Medical Center and the JBLM Community championed the Grand Re-opening of the Lewis Main Exchange Refill-Pharmacy with a ribbon-cutting ceremony. This refill-only dispensing center at the PX will increase access to care and serve as the primary method of obtaining refill prescriptions for the JBLM Community. The PX site will decrease the current refill turn-around time by 50%, while allowing the Main Hospital Pharmacy to increase its capacity to serve outpatients.
Madigan’s Commander, Col. Hope M. Williamson-Younce, delivered a keynote speech praising the Department of Pharmacy’s vision, innovation, courage, and transformation efforts to keep our sacred responsibility of care to our Service Members, Veterans, and their Families.

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px phARMACY opening

On 16 April 2024, Madigan Army Medical Center and the JBLM Community championed the Grand Re-opening of the Lewis Main Exchange Refill-Pharmacy with a ribbon-cutting ceremony. This refill-only dispensing center at the PX will increase access to care and serve as the primary method of obtaining refill prescriptions for the JBLM Community. The PX site will decrease the current refill turn-around time by 50%, while allowing the Main Hospital Pharmacy to increase its capacity to serve outpatients. Madigan’s Commander, Col. Hope M. Williamson-Younce, delivered a keynote speech praising the Department of Pharmacy’s vision, innovation, courage, and transformation efforts to keep our sacred responsibility of care to our Service Members, Veterans, and their Families.

JOINT BASE LEWIS-MCCHORD, Wash. – Day 1 refill service to 140 patients with an impressive average wait time of five minutes from door to prescription.

On 16 April 2024, Madigan Army Medical Center and the JBLM Community championed the Grand Re-opening of the Lewis Main Exchange Refill-Pharmacy with a ribbon-cutting ceremony. This refill-only dispensing center at the PX will increase access to care and serve as the primary method of obtaining refill prescriptions for the JBLM Community. The PX site will decrease the current refill turn-around time by 50%, while allowing the Main Hospital Pharmacy to increase its capacity to serve outpatients.

Madigan’s Commander, Col. Hope M. Williamson-Younce, delivered a keynote speech praising the Department of Pharmacy’s vision, innovation, courage, and transformation efforts to keep our sacred responsibility of care to our Service Members, Veterans, and their Families.

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To schedule an appointment by phone, call the PIRMAC at 800-404-4506.

Questions?

Do you have questions about mask wear? Reach out to your health care provider or contact Madigan Patient Advocacy at (253) 968-1145 for assistance.

Don’t forget to keep your family’s information up to date in DEERS!