Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More
Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

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Medical Records & Certificates

Requests for medical records by patients require a filled out and signed DD Form 2870 and proper identification. Please fill out the Authorization for Disclosure of Medical or Dental Information DD Form 2870 on our forms page. Patients can present the request in person or fax the form along with a copy of their identification.

Medical Correspondence will copy all available electronic and hard copy file medical records. Copied medical records can be faxed, mailed (paper copies or on a CD) or sent through a secure e-mail service within 30 days.

Medical records with no activity after two years are transferred and retired to the National Personnel Records Center, St. Louis, Missouri. To request these records, please go to www.archives.gov

Civilian medical organizations requesting patient medical records may use their own release forms in lieu of DD Form 2870.

Insurance companies must mail their request with a search fee check for $20.80. Requests will be processed and sent within 30 days. Some requests may be sent to the Madigan legal office for review before release.

Public defender requests will be processed immediately at no charge.

For radiology images, Medical Correspondence can only send written results or notes of the taken images and not the actual images. Please contact the Madigan Radiology Film Library at 253-968-2226 or fax the request to 253-968-2024. To complete the request for images, the Film Library will also need a filled out and signed DD Form 2870 and proper identification.


Defense Enrollment and Eligibility Reporting System

The Patient Administration Division (CAC/DEERS Office) enrolls newborns into DEERS. The CAC/DEERS office is located in Room 1-94-04, first floor Patient Admission & Dispositions office in the Hospital Tower.
Phone: 
253-968-1638 or 235-968-1627
Hours:
Monday-Friday
7:30 a.m. to 4 p.m.
Closed on federal holidays and selected training holidays

A Hospital Proof of Birth/Certificate of Live Birth document is no longer valid to enroll a child, including a stepchild or pre-adoptive child to a sponsor's DEERS record or to process a newborn placeholder record already in DEERS. Per Human Resources Command Project Office, Hospital Proof of Birth is not supported by statutory requirements specified under 32 CFR, Part 161, Tables 2 and 3 of Subpart D. Please present the original or certified copy of the State Birth Certificate along with the child’s Social Security Card to be enrolled into DEERS.


Ordering Washington State Birth/Death Certificates Older than 30 Days

For the most up to date information on ordering a Washington State Birth/Death Certificates and vital records, please visit the Washington State Department of Health links below:
Ordering a Birth Record
Ordering a Death Record
General Info & Ordering Other vital Records


Current Birth/Death Certificates, Admissions & Treasurer's Office

9040 Jackson Avenue
Joint Base Lewis-McChord, WA 98431
First Floor, Hospital Tower, East Entrance
To the right of Hospital Tower Elevators

Contact Us

Phone

Active Duty Soldier Medical Records    
253-968-5656    
Certified Certificates (Birth and Death)  
253-968-3133
253-968-3535 (NCOIC)
Temporary Certificates (Birth and Death) 
253-968-0736    
253-968-3133     
Medical Correspondence    
253-968-1523    
Medical Correspondence Fax    
253-968-3203
Outpatient Medical Records
253-968-1825    
Treasurer's Office   
253-968-1686    
Admissions Office   
253-968-0004 
253-968-3829    

Outpatient Medical Records

Hours

Monday-Friday
8 a.m. to 3 p.m.
Closed for lunch 11:30 a.m. to noon
Closed on federal holidays and select training holidays

Location

9040 Jackson Ave.
Joint Base Lewis-McChord, WA 98431
First Floor, Medical Mall, North Entrance
Next to Outpatient Pharmacy

Active Duty Soldier Medical Records

Records for active duty Soldiers seen in Family Medicine, Winder and Okubo Clinics

Hours

Monday-Friday
8 a.m. to 3:30 p.m.
Closed for lunch, 11:30 a.m. to noon
Closed on federal holidays and select training holidays

Location

Building 09037
Gardner Loop Road
Joint Base Lewis-McChord, WA 98431

Medical Correspondence

Hours

Monday-Friday
8 a.m. to 3:30 p.m.
Closed for lunch, 11:30 a.m. to noon
Closed on federal holidays and select training holidays

Location

9040 Jackson Ave.
Joint Base Lewis-McChord, WA 98431
First Floor, Medical Mall, North Entrance
Next to Outpatient Pharmacy

Defense Enrollment and Eligibility Reporting System

Phone

253-968-1638 or 253-968-1627

Hours

Monday-Thursday
7:30 a.m. to 4 p.m.
Closed on federal holidays and select training holidays

Location

Room 1-94-04
First Floor, Patient Admission & Dispositions Office
Hospital Tower

Don’t forget to keep your family’s information up to date in DEERS