MAIN OUTPATIENT PHARMACY INFORMATION
Madigan Main Outpatient Pharmacy Hours:
*Madigan Main Outpatient Pharmacy has DELAYED OPENING on 2nd Wednesdays of each month for training.
Pharmacy will open at 10:30AM. Discharge patients from Emergency Room and/or Surgery clinics, please
proceed to Discharge Pharmacy (Window 1) by Orthopedics/Podiatry Clinic.
About Madigan's Pharmacies:
Madigan Army Medical Center has several pharmacies available on Joint Base Lewis-McChord. These pharmacies are located in Madigan Army Medical Center, on JBLM Lewis Main, JBLM Lewis North, and McChord Field. At all locations, when picking up prescriptions, you must have a military ID card for all patients’ ages 14 years and older. A photocopy of the patient's ID card may be used to pick up prescriptions. We encourage our valued patients to minimize the number of people visiting the pharmacy. Whenever possible and practical, one individual may pick up medications for family members, or friends.
Electronic prescriptions now accepted!
JBLM pharmacies now accept electronic prescriptions from providers located outside of the installation. Providers, please select the site "DOD JB LEWIS MCCHORD PHARMACY" for all JBLM pharmacies.
Questions? Call Madigan's Pharmacy Call Center & Prescription Transfer Information Line: 253-968-2586
Pharmacy questions, such as “Is my medication ready?”, “Did you receive a prescription from my doctor?”, or any others, contact Madigan’s Pharmacy Call Center at 253-968-2586.
How To Refill Your Prescriptions
Pharmacy refills are filled by calling the automated refill line at 253-968-2999. All refills are mandatory call-in-advance. This allows us time to prepare your prescription for pick-up.
How To Refill Your Prescriptions With ScriptCenter:
Do you have refills to pick up from Madigan? Do you dread waiting in line? Now you don’t have to!
Madigan Army Medical Center patients can use the new, automated ScriptCenter medication dispensary to get their refills.
- The ScriptCenter allows patients to pick up their refilled prescriptions any time the Medical Mall is open, which is 6 a.m. to 9 p.m., Monday through Friday, as well as Saturdays 7 a.m. to 3 p.m. That is a combined total of more than 10 hours longer than the Pharmacy itself is open, though it should be noted that there is no staff support for the machine should a patient have trouble when the Pharmacy is closed.
- The user-friendly vending machine holds hundreds of medications that the Pharmacy staff stocks as refill requests are submitted. It sits in the small alcove next to the Dermatology Clinic on the first floor of the Medical Mall just past the Outpatient Pharmacy’s waiting room. Active duty, dependents, retirees and all eligible DoD ID holders can access the ScriptCenter after enrolling and it has easy to follow instructions.
- To get your refills from the ScriptCenter, you will need to call the refill line at (253) 968-2999 and select it as your pick-up location option. As with all refills, you will need to allow three business days for the Pharmacy staff to process the request. Once ready, they will load it into the ScriptCenter for you to pick up at your convenience. The machine will walk you through its use with menus and prompts, but there is also a poster on the wall next to it to help you get your account set up in the ScriptCenter.
- The first time you use the machine you will need to enroll and, very importantly, have a prescription number of one of the refills you called in for pick-up, as well as your military ID card. The prescription number will allow the machine to connect your medication profile in the Pharmacy with your username and password that you will set up on this first visit. Follow the prompts to set up a username, password and password retrieval question. It will also ask for that prescription number. Once the enrollment process is complete, it will give you a receipt where you can record your information for safekeeping. You can recover your user ID or PIN by pressing “Forgot ID” or “Forgot PIN”. You can add your military ID to use instead of your user ID to make logging in even easier.
- Remember to bring your prescription number the first time you pick up. Then, you are ready to review your shopping cart and retrieve your medications. The ScriptCenter can only provide refills because a new, or renewed, prescription may require a pharmacist to counsel the patient. It also follows a different path through processing within the Pharmacy. Refills are simpler to process and, therefore, lend themselves nicely to the use of a vending machine. The ScriptCenter has no refrigeration or stabilization capacity so any medications that must be kept cold or that are mixed or reconstituted, like antibiotics, cannot be stored in the machine. These must be picked up at window in the main lobby or the drive-thru. This is also true of controlled substances and bulk items.
With the convenience and ease of the TRICARE Home Delivery Pharmacy Program, you can spend less time waiting at the pharmacy and more time with family and friends.
TRICARE Formulary Search Tool
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.